Course Title: Provide advice to clients

Part A: Course Overview

Program: C5148

Course Title: Provide advice to clients

Portfolio: BUS

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG5490C	City Campus	TAFE	650T TAFE Business	Distance / Correspondence or Face-to-Face or Internet
MKTG7108C	VET in Schools	TAFE	650T TAFE Business	Face-to-Face or Internet

Course Contact: Ron Schnellbeck

Course Contact Phone: (03) 9925 5968

Course Contact Email: ron.schnellbeck@rmit.edu.au

Course Description

This course deals with skills needed within the Information Technology workplace, including ability to:
• provide professional and technical advice
• support problem solving for clients
• achieve effective communication with clients

This course is co-delivered with ‘Determine client computing problems and action’, ‘Action and complete change request’ and ‘Prepare disaster recovery/contingency plan’ competencies.

Pre-requisite Courses and Assumed Knowledge and Capabilities

NONE

National Competency Codes and Titles

National Element Code & Title:	ICAITS031B Provide advice to clients
Elements:	Analyse client support issues
	Obtain client feedback
	Provide advice on hardware
	Provide advice on network
	Provide advice on software

Learning Outcomes

See details under elements of competency.

Overview of Assessment

The student must demonstrate an understanding of all elements of a particular competency to achieve competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple assessments.
Assessment will incorporate a variety of methods. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher during class exercises to ensure that competency standards are being met. Regular feedback on work will be provided to learners during the course.