Course Title: Action and complete change requests

Part A: Course Overview

Program: C5148

Course Title: Action and complete change requests

Portfolio: BUS

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
NONE5227	City Campus	TAFE	650T TAFE Business	Face-to-Face or Internet

Course Contact: Ron Schnellbeck

Course Contact Phone: 99255968

Course Contact Email: ron.schnellbeck@rmit.edu.au

Course Description

This course deals with skills needed within the Information Technology workplace, including ability to:
• organise change requests
• plan change management
• implement change management plans
• consolidate completed change

Pre-requisite Courses and Assumed Knowledge and Capabilities

Delivered in conjunction with:
MKTG5490C, ICAITS031B, Provide advice to clients
MKTG7738C, ICAITS022A, Determine client computing problems and action
BUSM9846C, ICAITAD056A, Prepare disaster recovery/contingency plans

National Competency Codes and Titles

National Element Code & Title:	ICAITS106A Change Requests Are Actioned And Completed
Elements:	Complete status evaluation
	Implement changes
	Modify system to accept changes
	Prepare and deliver training
	Review change requests

Learning Outcomes

See details under elements of competency.

Overview of Assessment

The student must demonstrate an understanding of all elements of a particular competency to achieve competency.   Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple assessments.
Assessment will incorporate a variety of methods. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher during class exercises to ensure that competency standards are being met. Regular feedback on work will be provided to learners during the course.