Course Title: Communicate in The Workplace

Part A: Course Overview

Program: C5148

Course Title: Communicate in The Workplace

Portfolio: BUS

Nominal Hours: 20.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Internet


Learning Networks


650T TAFE Business

Face-to-Face or Internet

Course Contact: Michelle Edwards

Course Contact Phone: 99255936

Course Contact Email:

Course Description

This course deals with skills needed within the Information Technology workplace, including ability to:
• promote professional client support through verbal and non-verbal communication
• work individually, and with others, in an organisation
• define and document reference material to use, support and maintain systems.

Pre-requisite Courses and Assumed Knowledge and Capabilities


Participate in a team & individually to achieve organisational goals ICAITTW011B EMPL9658C
Create user and technical documentation ICAITD128A COMM7278C
Relate to clients on a business level ICAITTW027A MKTG5491C

National Competency Codes and Titles

National Element Code & Title:

ICAITTW002B Communicate in The Workplace


Establish contact with clients

Process information

Learning Outcomes

See details under elements of competency.

Overview of Assessment

Assessment will incorporate a variety of methods including communication logs, homework and in class exercises, written tests, practical problem solving exercises and practical tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher during class exercises to ensure that competency standards are being met. Regular feedback on work will be provided to learners during the course.
Final examination optional for RMIT grading purposes only.