Course Title: Determine client computing problems and action
Part A: Course Overview
Program: C5148
Course Title: Determine client computing problems and action
Portfolio: BUS
Nominal Hours: 40.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7738C |
City Campus |
TAFE |
650T TAFE Business |
Face-to-Face or Internet |
Course Contact: Ron Schnellbeck
Course Contact Phone: 9925 5968
Course Contact Email: ron.schnellbeck@rmit.edu.au
Course Description
This course deals with skills needed within the Information Technology workplace, including ability to:
• determine and prioritise client problems
• advise referral of problem to technical specialist
• execute maintenance
• prepare maintenance reports
• confirm resolution of problems
Pre-requisite Courses and Assumed Knowledge and Capabilities
This course is delivered in conjunction with:
MKTG5490C, ICAITS031B, Provide advice to clients
NONE5227, ICAITS176A, Action and complete change requests
BUSM9846C, ICAITAD056A, Prepare disaster recovery/contingency plan
National Competency Codes and Titles
National Element Code & Title: |
ICAITS022A Determine Client Computing Problems And Action |
Elements: |
Refer maintenance to supervisor where required |
Carry out maintenance |
|
Confirm problem resolution |
|
Determine client problem |
|
Prepare maintenance report |
|
Prioritise client problems |
Learning Outcomes
See details under elements of competency.
Overview of Assessment
The student must demonstrate an understanding of all elements of a particular competency to achieve competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple assessments.
Assessment will incorporate a variety of methods. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher during class exercises to ensure that competency standards are being met. Regular feedback on work will be provided to learners during the course.