Course Title: Determine client computing problems and action

Part A: Course Overview

Program: C5148

Course Title: Determine client computing problems and action

Portfolio: BUS

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG7738C

City Campus

TAFE

650T TAFE Business

Face-to-Face or Internet


Course Contact: Ron Schnellbeck

Course Contact Phone: 9925 5968

Course Contact Email: ron.schnellbeck@rmit.edu.au


Course Description

This course deals with skills needed within the Information Technology workplace, including ability to:
• determine and prioritise client problems
• advise referral of problem to technical specialist
• execute maintenance
• prepare maintenance reports
• confirm resolution of problems 


Pre-requisite Courses and Assumed Knowledge and Capabilities

This course is delivered in conjunction with:
MKTG5490C, ICAITS031B, Provide advice to clients
NONE5227, ICAITS176A, Action and complete change requests
BUSM9846C, ICAITAD056A, Prepare disaster recovery/contingency plan



National Competency Codes and Titles

National Element Code & Title:

ICAITS022A Determine Client Computing Problems And Action

Elements:

 Refer maintenance to supervisor where required

Carry out maintenance

Confirm problem resolution

Determine client problem

Prepare maintenance report

Prioritise client problems


Learning Outcomes

See details under elements of competency.


Overview of Assessment

The student must demonstrate an understanding of all elements of a particular competency to achieve competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple assessments.
Assessment will incorporate a variety of methods. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher during class exercises to ensure that competency standards are being met. Regular feedback on work will be provided to learners during the course.