Course Title: Quality Assurance

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: GRAP5120L

Course Title: Quality Assurance

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C5166 - Diploma of Textiles Clothing and Footwear

Course Contact : Rhonda Ingwersen

Course Contact Phone: +61 3 9925 9214

Course Contact

Name and Contact Details of All Other Relevant Staff

Susie Weir :

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course covers the skills and knowledge required to coordinate external quality assurance in a TCF enterprise context.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

LMTQAGN02A Coordinate external quality assurance


LMTQAGN02A/01 Assess external suppliers/customers

Performance Criteria:

a. Assessment and evaluation of suppliers capability and/or quality system is conducted.
b. Suppliers' processes for the production and delivery of goods or services are evaluated.
c. Recommendations concerning the assessed ability of a supplier’ to comply with quality standards are made in accordance with workplace procedures and quality accreditation requirements where relevant


LMTQAGN02A/02 Liaise with external suppliers/customers

Performance Criteria:

a. Specifications of materials, services and/or equipment to be supplied are identified and documented in accordance with workplace procedures
b. Precise quality requirements are communicated with suppliers/customers.
c. Agreed quality assurance system is negotiated.
d. Verification method, systems and procedures for dispute settlement are established and agreed.
e. Recording system for products or services is established which ensures traceability, where required.


LMTQAGN02A/03 Check for conformance to specifications

Performance Criteria:

a. Conformance of materials/products from external supplier is established against specifications.
b. Checks of quality of materials, services and/or equipment delivered are coordinated in accordance with agreed arrangements and workplace
c. Corrective action is initiated, where applicable, to obtain or maintain desired quality.


LMTQAGN02A/04 Maintain records

Performance Criteria:

a. Records are maintained and reports prepared, where necessary, in accordance with enterprise procedures.
a. Records are maintained and reports prepared, where necessary, in accordance with enterprise procedures.

Learning Outcomes

In this course students will develop the skills and knowledge required to coordinate external quality assurance in a TCF enterprise context.

The course will include guest speakers, industry visits, research and project based learning that focuses on:
1. How to evaluate the capabilities of external suppliers/customers, including their quality systems, production processes & delivery requirements.
2. Methods that are used to liaise with external suppliers/ customers
3. How to check for conformance to specifications and maintain accurate records.

Details of Learning Activities

In this course you will be involved in theoretical and practical tasks focussing on:
• Evaluating capabilities of external suppliers /customers, including their quality systems, production processes and delivery requirements.
• Methods used to liaise with external suppliers/customers to build in, maintain and correct quality.
• How to check for conformance of specifications and maintaining records.
• You will be expected to attend, participate and complete each progressive task to the required standard, to be eligible to be assessed and to continue with the next task.
• As well as class activities you will be required to undertake research and assessment practise outside of regular class times.
• You are reminded of the learning expectation that you will complete an equal amount of research time outside of class as you do in class to demonstrate your understanding and to be deemed competent in this course.

Teaching Schedule

Week 1:
• Course overview.
• Introduction to Quality assurance and Quality Control Procedures in TCF industry.
Week 2:
• Videos ‘Clothing an Intelligent Buyers Guide’
• Costs of Quality
• The Supply chain
• Quality Assurance Officer Job Specification
• Class and research Activity 1
Week 3:
• External Quality Assurance – Suppliers and Customers
• Product performance procedures
• Class and research activity 2
Week 4:
• Quality Systems and procedures
• Class & research activity 3
Week 5& 6:
• Total quality Management & ISO9000 series
• Care and content labelling
• Conformance to specs
• Assessment Task 2 hand out
Week 7 & 8:
• Australian Standard sizing – Men, Women, Kids,
• Garment measuring exercise
Week 9:
• Retail Excursion- Fault finding mission
• Submit Assessment Task 2
Week 10:
• Major project hand out and discussion
Week 11,12, 13:
• Major Project
Week 14 :
• Submit Major Project
Week 15 & 16
• Major Project Feedback and class activity
Please note: Due to unforseen circumstances, the information in this document is subject to change. The teacher allocated to this course will inform students of any changes, at the earliest mutually convenient time

Learning Resources

Prescribed Texts


ISO 9000
Internet sites: Major Store and Brand name size charts

Other Resources

Essential Learning Resources students need to bring
• Calculator
• Selection of pencils: H, HB and 2B
• Selection of coloured felt tip pens
• Calculator
• Tape measure
• Camera (if available)
• Note book
• Rubber
• Ruler

Overview of Assessment

Tasks that have not been authenticated in class as the students own work will not be considered for assessment. All work must be produced within time requirements.

Regular attendance is necessary to demonstrate that you can:
1. Interpret specifications and quality standards
2. Liaise and negotiate with suppliers/customers on quality issues
3. Interpret the results of quality assessments in terms of specifications and quality standards
4. Take required action where external suppliers are found to be in breach of quality assurance agreements
5. Maintain accurate records

Assessment Tasks

Assessment tasks
1. Class and research activities 20%
2. Communicating and correcting faults 20%
3. Major Project -Specification Pack 40%

Assessment Matrix

Course Overview: Access Course Overview