Course Title: Respond holistically to client issues

Part A: Course Overview

Program: C5171

Course Title: Respond holistically to client issues

Portfolio: DSC

Nominal Hours: 75.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Distance / Correspondence or Face-to-Face or Internet or Workplace

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:

Course Description

The focus of the work is assisting clients to address their own issues.

On completion of this unit, the worker will be able to respond appropriately to clients that have complex issues outside and in addition to the area of immediate focus, expertise or interests of the worker and their organisation. For instance, the worker might work for an agency and possess relevant competence, in the area of child protection, but will still be able to identify when say alcohol and other drug issues are important in the life of a presenting client. Completion of the unit will also provide the worker with competence to make decisions as to whether to refer or retain the client.

The worker will first be able to make a decision as to whether a brief intervention is appropriate (instead of an immediate referral). The worker will be able to implement and monitor brief intervention strategies in a variety of community service contexts, with the primary aim of helping the client accept the intervention

Pre-requisite Courses and Assumed Knowledge and Capabilities

Learners wishing to gain entry into the Diploma of Youth work will:

1. Be recognised as competent through a recognised training program or recognition process, against the following units of competency that are common between the CHC40702 Certificate IV in Youth work (Juvenile Justice) and CHC40602 Certificate in Youth Work:
CHCCOM3C Utilise specialist communication skills to build strong relationships
CHCCS301A Work within a legal and ethical framework
CHCCS402A Respond holistically to client issues
CHCCS405A Work effectively with culturally diverse clients and co-workers
CHCOHS301A Participate in workplace safety procedures
CHCYTH7C Respond to critical situations


2. Have sufficient relevant youth sector experience to equate to the above or to indicate likely success at this level of qualification. The job role would have involved:
• The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills;
• A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required; and
• The exercise of discretionary judgement and decision making under general guidance.

National Competency Codes and Titles

National Element Code & Title:

CHCCS402A Respond holistically to client issues


Determine the course of action to be followed

Establish interpersonal relationship with the client that will enable all issues to be addressed

Evaluate effectiveness of services provided to meet client needs

Evaluate the range of issues impacting on the client and on the delivery of appropriate services

Provide a brief intervention as required

Respond appropriately to people who are vulnerable and at significant risk including children and young people

Learning Outcomes

Overview of Assessment

Workplace training
Workplace Proejct
L&A Workbooks
Workshops & activties