Course Title: Manage service response to young people in crisis

Part A: Course Overview

Program: C5171

Course Title: Manage service response to young people in crisis

Portfolio: DSC

Nominal Hours: 150.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng


Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email:

Course Description

Summary: Developing an agency approach to young people in crisis.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Learners wishing to gain entry into the Diploma of Youth work will:

1. Be recognised as competent through a recognised training program or recognition process, against the following units of competency that are common between the CHC40702 Certificate IV in Youth work (Juvenile Justice) and CHC40602 Certificate in Youth Work:
CHCCOM3C Utilise specialist communication skills to build strong relationships
CHCCS301A Work within a legal and ethical framework
CHCCS402A Respond holistically to client issues
CHCCS405A Work effectively with culturally diverse clients and co-workers
CHCOHS301A Participate in workplace safety procedures
CHCYTH7C Respond to critical situations


2. Have sufficient relevant youth sector experience to equate to the above or to indicate likely success at this level of qualification. The job role would have involved:
• The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills;
• A wide range of tasks and roles in a variety of contexts, with complexity in the range and choices of actions required; and
• The exercise of discretionary judgement and decision making under general guidance.

National Competency Codes and Titles

National Element Code & Title:

CHCYTH8B Manage service response to young people in crisis


Follow up crisis situations

Implement a framework for preventing crisis situations

Support staff in responding to a crisis

Learning Outcomes

Overview of Assessment

Workplace training
Workshop & activities
Workshop task/project