Course Title: Communicate in the workplace

Part A: Course Overview

Program: C5177

Course Title: Communicate in the workplace

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


320T Design (TAFE)


Term1 2007

Course Contact: Jo Beckerleg

Course Contact Phone: 9925 4211

Course Contact Email:

Course Description

This unit encompasses the skills, knowledge and attitudes required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, reading and interpreting retail documents and using numbers in the workplace.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

WRRCS1B Communicate in the workplace


Establish contact with customers

Follow routine instructions

Maintain personal presentation

Process information

Read and interpret retail documents

Use numbers in the workplace

Work in a team

Learning Outcomes

1 Establish contact with customers
2 Process information
3 Work in a team
4 Maintain personal presentation
5 Follow routine instructions
6 Read and interpret retail documents
7 Use numbers in the workplace

Overview of Assessment

• Group presentations
• Reflective journaling
• Research project
• Workplace simulations
• Role plays
• Report writing