Course Title: Communicate in the workplace
Part B: Course Detail
Teaching Period: Term1 2007
Course Code: EMPL5393C
Course Title: Communicate in the workplace
School: 320T Design (TAFE)
Campus: City Campus
Program: C5177 - Diploma of Visual Merchandising
Course Contact : Jo Beckerleg
Course Contact Phone: 9925 4211
Course Contact Email:joanne.beckerleg@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit encompasses the skills, knowledge and attitudes required for effective communication with customers and other staff in the workplace. It involves establishing contact with customers, processing information, working in a team, maintaining personal presentation, following routine instructions, reading and interpreting retail documents and using numbers in the workplace.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
WRRCS1B Communicate in the workplace |
Element: |
Establish contact with customers |
Performance Criteria: |
Welcoming customer environment maintained. |
Element: |
Follow routine instructions |
Performance Criteria: |
Instructions received and acted upon. |
Element: |
Maintain personal presentation |
Performance Criteria: |
Personal dress and presentation maintained in a neat and tidy manner. |
Element: |
Process information |
Performance Criteria: |
Telephone answered promptly according to store procedures. |
Element: |
Read and interpret retail documents |
Performance Criteria: |
A range of retail documents accurately listed and described. |
Element: |
Use numbers in the workplace |
Performance Criteria: |
Range of possible numerical problems in retail workplace accurately listed. |
Element: |
Work in a team |
Performance Criteria: |
Courteous and helpful manner demonstrated at all times. Questioning used to minimise misunderstandings. Participation in team problem solving demonstrated. |
Learning Outcomes
1 Establish contact with customers
2 Process information
3 Work in a team
4 Maintain personal presentation
5 Follow routine instructions
6 Read and interpret retail documents
7 Use numbers in the workplace
Details of Learning Activities
On your timetable this competency will be referred to as Workplace Communication.
This competency is delivered and assessed with VART 5764C.
This unit encompasses the skills ,knowledge and attitudes required for effective communication with customers and other staff, ie, .potential Mentors in the workplace. It involves establishing contact, processing information, working in a team, maintaining personal presentation ,following routine instructions .reading and interpreting documentation.
Activities could include.
.Guest speakers
.Industry visits.
.Team work.
.Establish contact
.Process information.
.Maintain personal presentation.
Teaching Schedule
SEMESTER ONE
WEEK | CLASS CONTENT | PERF.CRITERIA |
1 | Introduction to Workplace Communication. Verbal, visual, corporate, personal, internal, external. |
|
2 | Guest Lecturer. THEME/EVENTS. Theme from Jak. Jane Klose. Visual communication, style , space, location, |
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3 | Discussion, The Mentor program. Student requirements, contacts, diary, presentation.etc. |
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4 | Ongoing discussion, and presentation requirements . | |
5 | Sustainable Life and Work Plan. Assignment No. 1. Powerpoint presentation and brief. |
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6 | Assingment No 1. defining the balance between work, study ,leisure, relationships, relaxation. |
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7 | Guest Lecture. RETAIL. Jeanette Demir. verbal, visual,corporate, personal, internal, external. |
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8 | Guest Lecture. HOMEWARES. Villa and Hut. Victoria Underwood. Corporate identity, lifestyle communication. |
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9 | Ongoing discussion , personal goals and strategies. MENTOR. Inform students of the document process, collect from level 5. Access to the Industry folder ,outline the process, contact and verification. |
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10 | Guest Lecture. CHAIN STORES, ie. COUNTRY ROAD. Maintaining the Corporate LOOK ?, Corporate communication |
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11 | Professional goals and strategies, priorities,values,Mission Statement. MENTOR |
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12 | Guest Lecture . DESIGN / EXHIBITION. Retail Design Services. Stephen Swann. Outline and discussion MENTOR industry categories. |
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13 | Students to hand in life plan assignments today |
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14 | Guest Lecture. STORE PLANNING. Ongoing MENTOR discussions. |
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15 | Ensure that all students have documentation supportive of the MENTOR Program. | |
16 | Explain to students that I will be available for consultation and support in regards to the MENTOR Program in second semester. | |
17 |
SEMESTER TWO
CLASS CONTENT | PERF.CRITERIA | |
Semester two, all students are expected to complete their mentor placement this semester. | ||
The Mentor program has been discussed, the list of current Mentors has been distributed,. | ||
Students have been assisted in the contact process. | ||
Contacts will be recorded, and filed. | ||
All aspects of placement will be discussed. | ||
Students will be provided wwith the appropriate documentation. | ||
Contact dates, and a diarised placement activities folder will be completed by individual students. | ||
Ongoing support will be provided to individual students. | ||
Off campus visits will take place during the semester by the Mentor co-ordinator. | ||
ongoing assistance. |
||
ongoing assistance. | ||
ongoing assistance. | ||
ongoing assistance. | ||
ongoing assistance | ||
Individual tutorials, hand in all documented evidence of the Mentor placement. The Student Diary. | ||
continued. | ||
continued |
Learning Resources
Prescribed Texts
References
TBC |
Other Resources
Overview of Assessment
• Group presentations
• Reflective journaling
• Research project
• Workplace simulations
• Role plays
• Report writing
Assessment Tasks
This unit involves establishing contact, processing information, working in a team, maintaining personal presentation ,following routine instructions .reading and interpreting documentation.
Assessment Matrix
TBC
Course Overview: Access Course Overview