Course Title: Communicate with other people
Part B: Course Detail
Teaching Period: Term1 2011
Course Code: EMPL5405C
Course Title: Communicate with other people
School: 155T Life & Physical Sciences
Campus: City Campus
Program: C5182 - Diploma of Laboratory Technology (Pathology Testing)
Course Contact : Dinah van Ruyven
Course Contact Phone: (03) 9925 4287
Course Contact Email:dinah.vanruyven@rmit.edu.au@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Geraldine Walton - Teacher
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit of competency has no prerequisites.
Course Description
This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
PMLCOM300B Communicate with other people |
Element: |
Demonstrate appropriate interpersonal skills |
Performance Criteria: |
Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements |
Element: |
Provide appropriate information |
Performance Criteria: |
Deal with inquiries in accordance with enterprise customer service requirements |
Element: |
Receive and act upon instructions |
Performance Criteria: |
Listen attentively to instructions and respond appropriately |
Element: |
Receive and convey messages |
Performance Criteria: |
Receive spoken and written messages and respond appropriately |
Learning Outcomes
Details of Learning Activities
• Lectures
• Class Discussions
• Class Activities
• Worksheets
Teaching Schedule
Week | Week Beginning | Topic |
1. | 7th Feb |
Introduction to course Library orientation |
2. | 14th Feb | Organise, analyse and present information |
3. | 21st Feb | Record details in accordance with enterprise procedures |
4. | 28th Feb | Interactive Communication • How communication Works |
5. | 7th March |
|
6. | 14th March | Communicating in the Workplace • Receive & respond to instructions/ Give instructions |
7. | 21st March |
|
8. | 28th March | Workplace Relationships • Negotiation skills and Conflict management |
9. | 4th April | EXAMS (No class) |
10. | 11th April | Communicating in the Workplace • Speaking in public |
11. | 18th April | Self-directed work on Worksheets and Oral presentation |
25th April | EASTER (No class) | |
12. | 2nd May | Complete and submit Worksheets |
13. | 9th May | Oral Presentation |
14. | 16th May | Oral Presentation |
15. | 23rd May | Working in, & Leading a team |
16. | 30th May | Working in, & Leading a team: In-class assessment activity |
17. | 6th June | EXAMS (No class) |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations
Assessment Tasks
Number Assessment Issued Week Due Week Assessment weighting
% of final mark
1. Paraphrasing &Summarising 2 5 10
2. Written Lab Prac Report 3 5 10
3. In-class Worksheets 4-10 12 50
4. Oral Presentation 10 12-13 20
5. In-class Teamwork Activity 14 15 10
Assessment Matrix
Course Overview: Access Course Overview