Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5405C

Course Title: Communicate with other people

School: 155T Life & Physical Sciences

Campus: City Campus

Program: C5182 - Diploma of Laboratory Technology (Pathology Testing)

Course Contact : Dinah van Ruyven

Course Contact Phone: (03) 9925 4287

Course Contact Email:dinah.vanruyven@rmit.edu.au@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Geraldine Walton - Teacher

geraldine.walton@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit of competency has no prerequisites.

Course Description

This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

PMLCOM300B Communicate with other people

Element:

Demonstrate appropriate interpersonal skills

Performance Criteria:

Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements 
Demonstrate effective interpersonal skills during everyday interactions

Element:

Provide appropriate information

Performance Criteria:

Deal with inquiries in accordance with enterprise customer service requirements
Establish details of inquiry by questioning and summarising
Access and provide relevant information that meets own authorisation and confidentiality
requirements
Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
Complete all workplace documents legibly and accurately in accordance with enterprise
procedures

Element:

Receive and act upon instructions

Performance Criteria:

Listen attentively to instructions and respond appropriately
Clarify instructions to ensure a complete understanding of the task

Element:

Receive and convey messages

Performance Criteria:

Receive spoken and written messages and respond appropriately
Record and convey information so that messages are understood


Learning Outcomes



Details of Learning Activities

• Lectures
• Class Discussions
• Class Activities
• Worksheets


Teaching Schedule

 

Week      Week Beginning       Topic                                                                                                                               
1.7th Feb

Introduction to course

Library orientation

2.14th Feb

Organise, analyse and present information
•Paraphrasing & Summarising

3.21st Feb

Record details in accordance with enterprise procedures 
Ensure that all written information is accurate and legible
• Write laboratory report

4.28th Feb Interactive Communication
• How communication Works
5.7th March
  •  Nonverbal communication & listening skills
    • Interpersonal communication
6.14th MarchCommunicating in the Workplace
• Receive & respond to instructions/ Give instructions
7.21st March
  •  Receive & convey messages
8.28th March Workplace Relationships
• Negotiation skills and Conflict management
9.4th April EXAMS (No class)
10.11th April Communicating in the Workplace
• Speaking in public
11.18th April Self-directed work on Worksheets and Oral presentation
 25th April EASTER (No class)
12.2nd MayComplete and submit Worksheets
13.9th May Oral Presentation
14.16th May Oral Presentation
15.23rd May Working in, & Leading a team
16.30th May Working in, & Leading a team: In-class assessment activity
17.6th June EXAMS (No class)


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations


Assessment Tasks

Number                Assessment                                     Issued Week           Due Week           Assessment weighting
                                                                                                                                                                  % of final mark 
   1.                    Paraphrasing &Summarising                        2                              5                                10

   2.                    Written Lab Prac Report                                  3                              5                                10

   3.                    In-class Worksheets                                     4-10                         12                                50 

   4.                    Oral Presentation                                            10                         12-13                            20 

   5.                    In-class Teamwork Activity                            14                            15                                10


Assessment Matrix

Course Overview: Access Course Overview