Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL5405C

Course Title: Communicate with other people

School: 155T Life & Physical Sciences

Campus: City Campus

Program: C5182 - Diploma of Laboratory Technology (Pathology Testing)

Course Contact : Dinah van Ruyven

Course Contact Phone: (03) 9925 4287

Course Contact Email:dinah.vanruyven@rmit.edu.au@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Geraldine Walton
geraldine.walton@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit of competency has no prerequisites.

Course Description

This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

PMLCOM300B Communicate with other people

Element:

Demonstrate appropriate interpersonal skills

Performance Criteria:

Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements
Demonstrate effective interpersonal skills during everyday interactions
 

Element:

Provide appropriate information

Performance Criteria:

Deal with inquiries in accordance with enterprise customer service requirements
Establish details of inquiry by questioning and summarising
Access and provide relevant information that meets own authorisation and confidentiality requirements
Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
Complete all workplace documents legibly and accurately in accordance with enterprise procedures.

 

Element:

Receive and act upon instructions

Performance Criteria:

Listen attentively to instructions and respond appropriately
Clarify instructions to ensure a complete understanding of the task
 

Element:

Receive and convey messages

Performance Criteria:

Receive verbal and written messages and respond appropriately
Record and convey information so that messages are understood


 


Learning Outcomes



Details of Learning Activities

 

Lectures

In-class discussions

In-class worksheets

In-class group activities/presentations


Teaching Schedule

WeekDateTopic
16/2/12Introduction to course
Referencing
Paraphrasing and Summarising
213/2/12
 
Record details in accordance with enterprise procedures
Ensure that all written information is accurate and legible
Write laboratory report
320/2/12
 
Interactive Communication
How Communication Works
427/2/2
 
Nonverbal Communication & Listening Skills
55/3/12
 
Communicating in the Workplace
Receive & Convey messages
612/3/12
 
Receive & Respond to Instructions/Give Instructions
719/3/12
 
Workplace Relationships
Conflict Management & Negotiation Skills
826/3/12
 
Complete & submit worksheets
92/4/12
 
 Exams (No class)
109/4/12
 
MID-SEMESTER BREAK
1116/4/12
 

Communicating in the Workplace
Speaking in public

1223/4/12
 
ANZAC DAY PUBLIC HOLIDAY (Weds 25th)
1330/4/12
 
Oral Presentation
147/5/12
 
Oral Presentation
1514/5/12
 
Working in, & Leading a Team
1621/5/12
 
Working in, & Leading a Team: in-class activity
1728/5/12
 
Complete & submit worksheets
184/6/12Exams (No class)


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations


Assessment Tasks

As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.
A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.
Timely submission (on the dates given) of worksheets and assignments will be a consideration in the grading: work handed in after the specified date will incur a grading penalty.


Paraphrasing & Summarising 10%
Written Lab Prac Report 10%
Worksheets 40%
Oral Presentation 20%
Teamwork Activity 20%


Assessment Matrix

Course Overview: Access Course Overview