Course Title: Communicate with other people
Part B: Course Detail
Teaching Period: Term1 2013
Course Code: EMPL5405C
Course Title: Communicate with other people
School: 155T Life & Physical Sciences
Campus: City Campus
Program: C5182 - Diploma of Laboratory Technology (Pathology Testing)
Course Contact : Dinah van Ruyven
Course Contact Phone: (03) 9925 4287
Course Contact Email:dinah.vanruyven@rmit.edu.au@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Geraldine Walton - Teacher
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit of competency has no prerequisites.
Course Description
This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
PMLCOM300B Communicate with other people |
Element: |
Demonstrate appropriate interpersonal skills |
Performance Criteria: |
1.1 Follow enterprise procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements
|
Element: |
Provide appropriate information |
Performance Criteria: |
2.1 Deal with inquiries in accordance with enterprise customer service requirements |
Element: |
Receive and act upon instructions |
Performance Criteria: |
3.1 Listen attentively to instructions and respond appropriately |
Element: |
Receive and convey messages |
Performance Criteria: |
4.1 Receive spoken and written messages and respond appropriately
|
Learning Outcomes
Details of Learning Activities
• Lectures
• Class Discussions
• Class Activities
• Worksheets
Teaching Schedule
Week | Week Beginning | Topic |
1. | 11 Feb |
Introduction to course Library orientation |
2. | 18 Feb | Literacy & Language Diagnostic test |
3. | 25 Feb | How communication Works |
4. | 4 March | Nonverbal communication |
5. | 11 March | Interpersonal skills: Emotional intelligence, self-talk, |
6. | 18 March | Interpersonal skills: Listening, questioning & feedback |
7. | 25 March | Give & Respond to Instructions |
7. | 1 April | MID-SEMESTER BREAK |
8. | 8 April | EXAMS (No class) |
9. | 15 April | Speaking in public |
10. | 22 April | Conflict Management and Negotiation Skills |
11. | 29 April | Oral Presentation |
12. | 6 May | Oral Presentation |
13. | 13 May | Working Effectively in a Team: in-class group work |
14. | 20 May | Working Effectively in a Team: in-class group work |
15. | 27 May | Working Effectively in a Team: in-class group work |
16. | 3 June | EXAMS (No class) |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations
Assessment Tasks
Number Assessment Issued Week Due Week Assessment weighting % of final mark
1. Class participation Weekly Ongoing 40%
2. Oral Presentation 9 Weeks 11-12 30%
3. Teamwork: Group Task 13 Weeks 13-15 30%
Assessment Matrix
Other Information
As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.
Regular, punctual attendance is expected to complete the full requirements of this course.
Class participation is essential, as some assignment tasks require cooperative group work and may not be completed individually. Students with irregular class attendance and participation may fail the course.
Please refer to Course Guides (on RMIT website) for detailed explanation of assessment procedures required in order to pass this course.
A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.
Late work that is submitted without an application for an extension will not be corrected.
Course Overview: Access Course Overview