Course Title: Communicate with other people

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL5405C

Course Title: Communicate with other people

School: 155T Life & Physical Sciences

Campus: City Campus

Program: C5183 - Diploma of Laboratory Technology (Biotechnology)

Course Contact : Dinah van Ruyven

Course Contact Phone: +61 3 9925 4287

Course Contact

Name and Contact Details of All Other Relevant Staff

Geraldine Walton

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency covers the ability to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

PMLCOM300B Communicate with other people


Demonstrate appropriate interpersonal skills

Performance Criteria:

1.1 Follow enterprise procedures which reflect equal opportunity, anti-discrimination and
non-harassment legislative requirements
1.2 Demonstrate effective interpersonal skills during everyday interactions



Provide appropriate information

Performance Criteria:

2.1 Deal with inquiries in accordance with enterprise customer service requirements
2.2 Establish details of inquiry by questioning and summarising
2.3 Access and provide relevant information that meets own authorisation and confidentiality requirements
2.4 Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
2.5 Complete all workplace documents legibly and accurately in accordance with enterprise procedures


Receive and act upon instructions

Performance Criteria:

3.1 Listen attentively to instructions and respond appropriately
3.2 Clarify instructions to ensure a complete understanding of the task


Receive and convey messages

Performance Criteria:

4.1 Receive spoken and written messages and respond appropriately
4.2 Record and convey information so that messages are understood


Learning Outcomes

Details of Learning Activities

group work


class discussions

in class worksheets

research activities

Teaching Schedule


Date: weekbeginning


11 Feb

Introduction to course
Library orientation
218 Feb

Literacy & Language Diagnostic test
Write a laboratory report

325 FebHow Communication Works

4 March

Nonverbal Communication
511 MarchInterpersonal skills: Emotional intelligence, self-talk,
& assertiveness
618 MarchInterpersonal skills: Listening, questioning & feedback
725 MarchGive & Respond to Instructions
88 AprilEXAMS (No class)
915 AprilReceive & convey messages
1022 AprilSpeaking in public
1129 AprilWorking Effectively in a Team: in-class group work
126 MayOral Presentation
1313 May Oral Presentation
1420 May Working Effectively in a Team: in-class group work
1527 MayWorking Effectively in a Team: in-class group work
163 Jun EXAMS (No class)

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessments for this course typically consist of:
• Class activities
• Assignments
• Presentations
• Exam

Assessment Tasks

Passes must be obtained in each of the assessment tasks in order to pass this course.

1. Class participation                  40%

2. Oral Presentation                    30%

3. Teamwork: Group task            30%

Assessment Matrix

Other Information

As this course has, at its core, a requirement to communicate effectively, class participation will be observed and will be a consideration in the grading.
Layout and presentation of assessment tasks will be a significant consideration in the grading.

Regular, punctual attendance is expected to complete the full requirements of this course.
Class participation is essential, as some assignment tasks require cooperative group work and may not be completed individually. Students with irregular class attendance and participation may fail the course.

A minimum Pass Grade must be obtained in each of the three assessment tasks in order to pass this course.

Submission of work & late work- Students are required to submit work on the due date at the School Office using the cover sheets provided. The work will be accepted through the School Office and you will receive a receipt which you should keep as proof of submission. Students must NOT submit work directly to the teacher.
Late submission of work will incur a penalty of 5% of the maximum mark per day unless Special Consideration is applied for in writing using the required form. Marks can be deducted until the minimum pass mark is reached, after which no further marks will be deducted. Work will not be accepted more than 1 week after the due date.

Special Consideration- Any student who, because of illness or other circumstances beyond their control, has been prevented from attending a test, or whose performance in a test was affected by illness or other circumstances beyond their control may apply for Special Consideration. This must be done within 48 hours of the missed assessment/ assignment by lodging the appropriate form (available at the 6th floor office) with medical certificate or other supporting documentation at the Reception Office on Level 6, Building 51. If you are absent from a session nominated for a formal assessment and you have applied for special consideration, it is your responsibility to negotiate a replacement assessment with the teacher.

Plagiarism- Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited.
It also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.


Course Overview: Access Course Overview