Course Title: Ensure team effectiveness

Part A: Course Overview

Program: C5193

Course Title: Ensure team effectiveness

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


320T Design (TAFE)

Face-to-Face or Workplace


Brunswick Campus


320T Design (TAFE)

Face-to-Face or Internet or Workplace

Course Contact: Ray Hester

Course Contact Phone: +61 3 9925 9454

Course Contact Email:

Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBFLM512A Ensure team effectiveness


1.  Establish team performance plan

2.  Develop and facilitate team cohesion

3.  Facilitate team work

4.  Liaise with stakeholders

Learning Outcomes

Overview of Assessment

Competency is demonstrated by performance of all stated criteria, including paying particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope as defined by the Range Statement.

Assessment must take account of the endorsed assessment guidelines in the Business Services Training Package.

Assessment of performance requirements in this unit should be undertaken in an actual workplace or simulated environment.

Assessment should reinforce the integration of the key competencies and the Business Services Common Competencies for the particular AQF Level. Refer to the Key Competency Levels.