Course Title: Determine maintenance strategy

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: COSC5325C

Course Title: Determine maintenance strategy

School: 650T TAFE Business

Campus: City Campus

Program: C5194 - Diploma of Information Technology (General)

Course Contact : Radhu Punchanathan

Course Contact Phone: +61 3 9925 1409

Course Contact

Name and Contact Details of All Other Relevant Staff

David Bell

Contact # 9925 8315

Adam Meehan

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites



This course is co-delivered & co-assessed with three other courses:
COSC5318C Evaluate vendor products
COSC5354C Acquire system components
COSC5328C Install and configure single segment LAN switch

Course Description

This unit defines the competency required to determine and operationalise maintenance strategies and supporting processes to achieve continuity of IT operations and business functions.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAS5104A Determine maintenance strategy


Define client and supplier processes and standards

Performance Criteria:

1.1Negotiate and create reporting procedures for service requests with client and suppliers
1.2 Determine response time standards with client and suppliers
1.3 Create escalation procedures with client and suppliers
1.4 Set-up the help desk or other support function in accordance with agreed standards and procedures and in line with industry best practices


Develop service level agreements

Performance Criteria:

2.1 Determine the views and requirements of the client in order to identify maintenance requirements 
2.2Prepare service level agreements to match client user and business requirements


Formulate maintenance strategy

Performance Criteria:

3.1Examine maintenance options against cost constraints, risks to business continuity and service level agreements 
3.2 Identify a specific maintenance strategy based on cost, business and service-level agreements requirements
3.3Create a preventative maintenance schedule based on cost, business and service-level agreements requirements
3.4Negotiate a maintenance strategy with client and make changes to service-level agreements where necessary
3.5Document the recommended procedure for approval from appropriate person according to organisational requirements


Identify and analyse IT system components to be maintained

Performance Criteria:

4.1 Review systems architecture and configuration documentation for currency
4.2Conduct an equipment and/or software audit if appropriate information is not available 
4.3Determine and document the warranty status of components and/or software according to vendor, project or organisational requirements 
4.4Identify critical components and/or software and document recommendations regarding possible service arrangements


Identify and analyse maintenance needs

Performance Criteria:

5.1 Identify risks to business continuity due to system malfunction including quantification of possible loss 
5.2Identify core business functions and determine the service requirements for those functions 
5.3Develop a maintenance philosophy to meet business needs and apply it to dealings with the client

Learning Outcomes

Details of Learning Activities

Theory sessions, Online study material, Hands-on Practicals, Group Discussions

Teaching Schedule

Week No  Starting (Monday)Topics and learning ActivitiesAssessments/
Week 1-9 Feb
Identify and prioritise business requirements

Course Introduction
Skills gap analysis
Personal Computer Hardware
Interview (client) teacher) for details

Orientation to Cisco online resources and registration
COSC5318 E1
Week 2-16 Feb
Investigate vendors and products
Personal Computer Hardware, Operating Systems
Research various vendors and products using web resources

Reading Cisco online contents and perform interactive tasks

Determine HW specifications, Observing software and applications
Assignment Hand out
COSC5318E 2
 Week 3-23 Feb

 Compare vendor and products for quality and support

Connecting to the Network

 Prepare a report on 3 vendors and their products
Reading Cisco online contents and perform interactive tasks
Building Peer to peer networks
 Work on assignment Part A
COSC5318 E3
 Week 4-2 Mar
 Document findings and make recommendation
Connecting to the Internet through ISP
 Prepare accost-benefit analysis of products
Reading Cisco online contents and perform interactive tasks
Cables and connectors working with twisted pair cables
 Work on Assignment Part A
COSC5318 E4
 Week 5-9 Mar
 Addressing the network IPv4 Develop a recommendation report on your recommended products
Reading Cisco online contents and perform interactive tasks
IP address scheme development tasks
 COSC5318 E4
 Week 6-16 Mar
 Addressing the network IPv4 Finalise assignment Part A
IP address scheme development tasks
 Assignment Part A due
 Week 7-23 Mar

Obtain client’s approval to your recommended products (Part A) Prepare a list of products for acquisition 

Addressing the network IPv4

 Start working on Assignment Part B
Research on component acquisition methods
IP address scheme development tasks
 COSC5354 E1
 Week 8-30 Mar
 Develop a list of required components with specifications and suppliers
Network services
 Research and develop a list of components and specification for assignment Part B
Reading Cisco online contents and perform interactive tasks
Working with Network services
 Feedback on Assignment Part A
COSC5354 E1
 Week 9-6 Apr
 Identify client’s preferred acquisition policies
Evaluate acquisition methods and alternative for HW and SW
Wireless Technologies
 Research on acquisition methods for Assignment Part B, Obtain client (teacher’s) agreement for acquisition your method
Working with wireless devices
 COSC5354 E2
                                                 MID SEMESTER (EASTER) BREAK – 9th – 14th April
 Week 9-13 Apr
 Identify client’s preferred acquisition policies
Evaluate acquisition methods and alternative for HW and SW
Wireless Technologies
 Research on acquisition methods for Assignment Part B, Obtain client (teacher’s) agreement for acquisition your method
Reading Cisco online contents and perform interactive tasks
Working with wireless devices
 COSC5354 E2
 Week10-20 Apr
 Identify risks to business continuity
Basic security
 Assignment Part C hand out
Develop Business Continuity plan as assignment Part C
Employing basic security techniques
 Assignment Part B due
 Wee11-27 Apr
 Review system topology and configuration
Troubleshooting your network
 Discuss and identify various software for documenting configuration
Reading Cisco online contents
Apply troubleshooting techniques
 COSC5325 E2
 Week 12 -4 May
 Identify critical components using Cisco switches
Determine clients maintenance requirements
Basic Switching
 Research on Cisco switches and Routers critical components and maintenance requirements
Reading Cisco online contents
Set up basic switched network
 COSC5325 E2
 Week 13-11 May
 Service Level Agreement
Switch Configuration
 Develop service level agreement as a part of your assignment
Reading Cisco online contents
Switch protocol configuration
 COSC5325 E2
 Week 14-18 May
 Putting it all together Finalize assignment Part C Assignment Part C due
 Week 15-25 May
                 Practical assessment
 Week 16 -1 Jun
   Review of important topics for the final theory exam
Practical Assessment Resit (Special Consideration Cases)
 Week 17-9 Jun
   (Final Exams for Cisco Academy CCNA certificate only)
(Location and date to be advised)
 Week 18-15 Jun
   Course feedback

Learning Resources

Prescribed Texts


Other Resources


Overview of Assessment

Assessment will incorporate a variety of methods including assignment, practical demonstrations, online quizzes and a final exam. You will be asked to demonstrate your work to your teacher to ensure relevant competency standards are met. You will be provided feedback throughout the course.

Assessment Tasks

This competency will be assessed on the basis of assignment.

Assessment Matrix

COSC5323C Determine maintenance strategy [ICAS5104A]Assignment CA/NYC
100% (Refer to assignment marking guide)

Element 1 – Identify maintenance needs



Element 2 – Identify and analyse IT system components to be maintained



Element 3 – Develop SLA



Element 4 – Formulate maintenance strategy



Other Information

Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

All assessments for this course must be completed to achieve CA (Competency Achieved) grade.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA.
If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.

Course Overview: Access Course Overview