Course Title: Determine maintenance strategy

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: COSC5325C

Course Title: Determine maintenance strategy

School: 650T TAFE Business

Campus: City Campus

Program: C5194 - Diploma of Information Technology (General)

Course Contact : Radhu Punchanathan

Course Contact Phone: +61 3 9925 1409

Course Contact Email:radhu@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Radhu Punchanathan
radhu@rmit.edu.au
Phone: 9925 1409

Course Contact: David Bell
david.bell@rmit.edu.au


Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

 

This course is co-delivered & co-assessed with three other courses:
COSC5318C Evaluate vendor products
COSC5354C Acquire system components
COSC5328C Install and configure single segment LAN switch

Course Description

This unit defines the competency required to determine and operationalise maintenance strategies and supporting processes to achieve continuity of IT operations and business functions.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAS5104A Determine maintenance strategy

Element:

Define client and supplier processes and standards

Performance Criteria:

1.1 Negotiate and create reporting procedures for service requests with client and suppliers
1.2 Determine response time standards with clients and suppliers
1.3 Create escalation standards with clients and suppliers
1.4 Set up the help desk and other support functions in accordance with agreed standards and procedures and inline with industry best practices

Element:

Develop service level agreements

Performance Criteria:

2.1 Develop the views and requirements of the client in order to identify maintenance requirements
2.2 Prepare service level agreement to match clients user and business requirements

Element:

Formulate maintenance strategy

Performance Criteria:

3.1 Examine maintenance options against cost constraints, risks to business continuity and service level agreements

Element:

Identify and analyse IT system components to be maintained

Performance Criteria:

3.1 Determine the views and requirements of the client in order to identify maintenance requirements
3.2 Prepare service level agreements to match client user and business requirements

Element:

Identify and analyse maintenance needs

Performance Criteria:

4.1 Examine maintenance options against cost constraints, risks to business continuity and service level agreements
4.2 Identify a specific maintenance strategy based on cost, business and service level agreements requirements
4.3 Create a preventative maintenance schedule based on cost, business and service level agreements requirements
4.4 Negotiate a maintenance strategy with client and make changes to service level agreements where necessary
4.5 Document the recommended procedure for approval from appropriate person according to organisational requirements


Learning Outcomes



Details of Learning Activities

Theory sessions, Online study material, Hands-on Practicals, Group Discussions.


Teaching Schedule

The total number of scheduled hours of teaching, learning and assessment involved in this course includes all planned activities including face to face classes, lectures, workshops and seminars; workplace visits, online learning and other forms of structured teaching and learning.
The total scheduled hours also covers the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.

Week# (Monday)Topics and learning activitiesAssessments/
Elements
Week 1
8 Feb
Course Introduction
Personal Computer Hardware
Orientation to Cisco online resources and registration

ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 2
15 Feb
Investigate vendors and products
Personal Computer Hardware, Operating Systems
Identify and prioritise business requirements
Research various vendors and products using web resources

Reading Cisco online contents and perform interactive tasks

Determine HW specifications, Observing software and applications
Assignment Hand out

ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 3
22 Feb
Compare vendor and products for quality and support
Connecting to the Network
Prepare a report on 3 vendors and their products
Reading Cisco online contents and perform interactive tasks
Building Peer to peer networks
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 4
1 Mar
Document findings and make recommendation
Connecting to the Internet through ISP
Prepare accost-benefit analysis of products
Reading Cisco online contents and perform interactive tasks
Cables and connectors working with twisted pair cables
Work on Assignment Task 1
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 5
8 Mar
Addressing the network IPv4Develop a recommendation report on your recommended products
Reading Cisco online contents and perform interactive tasks
IP address scheme development tasks
Work on Assignment Task 1
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 6
15 Mar
Addressing the network IPv4IP address scheme development tasksICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 7
22 Mar
Obtain client’s approval to your recommended products (Task 1) Prepare a list of products for acquisition
Addressing the network IPv4
Finalise assignment Task 1
Research on component acquisition methods
IP address scheme development tasks
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 8
29 Mar
Develop a list of required components with specifications and suppliers
Network services
Research and develop a list of components and specification for assignment Task 2
Reading Cisco online contents and perform interactive tasks
Working with Network services
Task 1 – DUE
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
MID SEMESTER (EASTER) BREAK –1st – 7th April
Week 8
5th Apr
Develop a list of required components with specifications and suppliers
Network services
Research and develop a list of components and specification for assignment Task 2
Reading Cisco online contents and perform interactive tasks
Working with Network services
Task 1 – DUE
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 9
12 Apr
Identify client’s preferred acquisition policies
Evaluate acquisition methods and alternative for HW and SW
Wireless Technologies
Research on acquisition methods for Assignment Task 2, Obtain client (teacher’s) agreement for acquisition your method
Reading Cisco online contents and perform interactive tasks
Working with wireless devices
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week10
19 Apr
Identify risks to business continuity
Basic security
Develop Business Continuity plan as assignment Task 3
Employing basic security techniques
Task 2 – DUE
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Wee11
26 Apr
 Review system topology and configuration
Troubleshooting your network
 Discuss and identify various software for documenting configuration
Reading Cisco online contents
Apply troubleshooting techniques
 ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 12
3 May
 Identify critical components using Cisco switches
Determine clients maintenance requirements
Basic Switching
 Research on Cisco switches and Routers critical components and maintenance requirements
Reading Cisco online contents
Set up basic switched network
 Task 3 – DUE
ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 13
10 May
 Service Level Agreement
Switch Configuration
 Develop service level agreement as a part of your assignment
Reading Cisco online contents
Switch protocol configuration
 ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 14
17 May
 Putting it all together
Task 4 – Part 2 (Install switch & supporting peripherals) 
 ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 15
24 May
 Task 4– Part 2 (Configure switch) ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 16
31 May
 Review of important topics for the final theory exam
Task 4 COSC 5328 – Install and configure a single-segment LAN switch – Part 1 - DUE 
 ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 17
7 Jun
 Final Exams for Cisco Academy CCNA certificate only ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A
Week 18
14 Jun
 Course feedback ICAI5173A
ICAA5150A
ICAS5104A
ICAI5087A


Learning Resources

Prescribed Texts


References


Other Resources

Nil


Overview of Assessment

Assessment will incorporate a variety of methods including assignment, practical demonstrations, online quizzes and a final exam. You will be asked to demonstrate your work to your teacher to ensure relevant competency standards are met. You will be provided feedback throughout the course.


Assessment Tasks

Task 3 - Due week 12 - Theory presented as part of the case study given - CA/NYC - 60%
Chapter tests (ten) conducted on line, based on CISCO materials over the semester - A supervised theory assessment CA/NYC - 20%
Final exam conducted on line, based on CISCO materials – week 17 - Theory exam Online/written CA/NYC - 20%


Assessment Matrix

COSC5323C Determine maintenance strategy [ICAS5104A]Assignment (Task 3) - CA/NYC
60%
Chapter test and final exam (online)
40%
Element 1 – Identify maintenance needsYes 
Element 2 – Identify and analyse IT system components to be maintained  Yes
 Element 3 – Develop SLA Yes 
 Element 4 – Formulate maintenance strategy Yes 

Other Information

Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

All assessments for this course must be completed to achieve CA (Competency Achieved) grade.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA.
If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.

In adherence with RMIT’s commitment to sustainability, course teachers will seek to incorporate environmental concerns in the facilitation of this course. These include, but are not limited to:
• Conserving natural resources
• Using recycled materials wherever possible
• Minimising pollution
• Applying energy savings measures
• Reducing waste
Students are encouraged to identify and follow environmental and resource efficient ways of working whilst studying this course.
Also a minimum of one hour of online learning per week is required

Course Overview: Access Course Overview