Course Title: Determine maintenance strategy

Part B: Course Detail

Teaching Period: Term2 2011

Course Code: COSC5325C

Course Title: Determine maintenance strategy

School: 650T TAFE Business

Campus: City Campus

Program: C5194 - Diploma of Information Technology (General)

Course Contact : Radhu Punchanathan

Course Contact Phone: +61 3 9925 1409

Course Contact Email:radhu@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Joyce Liang
joyce.liang@rmit.edu.au

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

 

This course is co-delivered & co-assessed with three other courses:
COSC5318C Evaluate vendor products
COSC5354C Acquire system components
COSC5328C Install and configure single segment LAN switch

Course Description

This unit defines the competency required to determine and operationalise maintenance strategies and supporting processes to achieve continuity of IT operations and business functions.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAS5104A Determine maintenance strategy

Element:

1. Identify and analyse maintenance needs

Performance Criteria:

1.1 Identify risks to business continuity due to system malfunction including quantification of possible loss
1.2 Identify core business functions and determine the service requirements for those functions
1.3 Develop a maintenance philosophy to meet business needs and apply it to dealings with the client

Element:

2. Identify and analyse IT system components to be maintained

Performance Criteria:

2.1 Review systems architecture and configuration documentation for currency
2.2 Conduct an equipment and/or software audit if appropriate information is not available
2.3 Determine and document the warranty status of components and/or software according to vendor, project or organisational requirements
2.4 Identify critical components and/or software and document recommendations regarding possible service arrangements

Element:

3. Develop service level agreements

Performance Criteria:

3.1 Determine the views and requirements of the client in order to identify maintenance requirements
3.2 Prepare service level agreements to match client user and business requirements

Element:

4. Formulate maintenance strategy

Performance Criteria:

4.1 Examine maintenance options against cost constraints, risks to business continuity and service level agreements
4.2 Identify a specific maintenance strategy based on cost, business and service level agreements requirements
4.3 Create a preventative maintenance schedule based on cost, business and service level agreements requirements
4.4 Negotiate a maintenance strategy with client and make changes to service level agreements where necessary
4.5 Document the recommended procedure for approval from appropriate person according to organisational requirements

Element:

5. Define client and supplier processes and standards

Performance Criteria:

5.1 Negotiate and create reporting procedures for service requests with client and suppliers
5.2 Determine response time standards with client and suppliers
5.3 Create escalation procedures with client and suppliers
5.4 Set-up the help desk or other support function in accordance with agreed standards and procedures and in line with industry best practices


Learning Outcomes



Details of Learning Activities

Learning activities will include:

  • Teacher directed learning activities
  • Online study material
  • Hands-on Practicals
  • Group Discussions


Teaching Schedule

 

Week Week Commencing Topics Learning activities/  Assessments/Elements
 1 4th July  2011 Course Introduction
Introduction to Computers & applications
Orientation to Cisco online resources and registration ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
 2 11th July 2011 Investigate vendors and products
Personal Computer Hardware, Operating Systems
Identify and prioritise business requirements
Research various vendors and products using web resources
Reading Cisco online contents and perform interactive tasks
Determine HW specifications, Observing software and applications
Tasks 1 – 4 Handouts given
ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Chapter 1 Module test
 3  18th July 2011 Compare vendor and products for quality and support
Connecting to the Network
Prepare a report on 3 vendors and their products
Reading Cisco online contents and perform interactive tasks
Building Peer to peer networks

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Chapter 2 Module test

 4 25th July 2011 Document findings and make recommendation
Connecting to the Internet through ISP
Prepare a cost-benefit analysis of products
Reading Cisco online contents and perform interactive tasks
Cables and connectors working with twisted pair cables

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B

Chapter 3 Module test

 5  1st Aug 2011 Network addressing Develop a recommendation report on your recommended products
Reading Cisco online contents and perform interactive tasks
IP address scheme development tasks

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B

Chapter 4 Module test

 6 8th Aug 2011 Network addressing continued IP address scheme development tasks ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
 7 15th Aug 2011 Obtain client’s approval to your recommended products (Part A) Prepare a list of products for acquisition
Network Services
Finalise assignment Task 1
Research on component acquisition methods
IP address scheme development tasks

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Chapter 5 Module test

 8  22nd Aug 2011 Develop a list of required components with specifications and suppliers
Wireless Technologies
Research and develop a list of components and specification for assignment Task 1
Reading Cisco online contents and perform interactive tasks Working with Network services

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Chapter 6 Module test

 9 5th Sept 2011 Identify client’s preferred acquisition policies
Evaluate acquisition methods and alternative for HW and SW
Basic Securities
Research on acquisition methods for Assignment Task 2, Obtain client (teacher’s) agreement for acquisition your method
Reading Cisco online contents and perform interactive tasks Working with wireless devices

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Chapter 7 Module test

 10 12th Sept 2011 Identify risks to business continuity
Basic security
Develop Business Continuity plan as assignment Task 3
Employing basic security techniques
Task 1 & 2 – Part 1 DUE 
ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B 
 11  19th Sept 2011 Review system topology and configuration
Troubleshooting your network
Discuss and identify various software for documenting configuration
Reading Cisco online contents
Apply troubleshooting techniques

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Chapter 8 Module test

   Mid-Semester Break - 29th August to 2nd September
 12 26th Sept 2011 Identify critical components using Cisco switches
Determine clients maintenance requirements
Basic Switching
Research on switches critical components and maintenance requirements
Reading Cisco online contents
Set up basic switched network

ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Chapter 9 Module test

 13 3rd Oct 2011 Service Level Agreement
Switch Configuration
Practice practicals
Develop service level agreement as a part of your assignment
Reading Cisco online contents
Switch protocol configuration
Task 3 & 4 – Part 1 - DUE 
ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B 
 14 10th Oct 2011 Task 4 – Part 4 (Practical Assessment) ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
Practice Final
 15 17th Oct 2011 Task 4 – Part 4 (Practical Assessment) ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B
 16 24th Oct 2011 Task 1 to 4 – Part 3 - Final online Exams ICAA5150C
ICAS5104B
ICAI5087B
ICAI5173B

Students, who have been granted special consideration or are required to resubmit, will be able to submit/sit their assessment by arrangement with the class teacher in weeks 17 or 18.


Learning Resources

Prescribed Texts


References

Networking for Home and Small Business 1587132095

1587132095

CCNA Discovery Learning Guide: Ciscopress.

9781587132094


Other Resources


Overview of Assessment

Assessment will incorporate a variety of methods including assignment, practical demonstrations, online quizzes and a final exam. You will be asked to demonstrate your work to your teacher to ensure relevant competency standards are met. You will be provided feedback throughout the course.


Assessment Tasks

Task submitted - Theory presented as part of the case study given - CA/NYC - 60%

Chapter tests (ten) conducted on line, based on CISCO materials over the semester - (refer weeks conducted in weekly break-down) -
A supervised theory assessment - CA/NYC - 20%


Final online exam conducted, based on CISCO materialsFinal online exam - Week 16 - CA/NYC - 20%


Assessment Matrix

COSC5323C Determine maintenance strategy [ICAS5104A] Task 1 Task 2 Task 3 Task 4 Chapter Tests Practical assessment
Element 1 – Identify and analyse maintenance needs - - V - V -
Element 2 – Identify and analyse IT system components to be maintained - - V - V -
Element 3 - Develop service level agreements - - V - V -
Element 4 - Formulate maintenance strategy - - V - V -
Element 5 - Define client and supplier processes and standards - - V - V -

Other Information

A minimum of one hour of online learning per week is requiredCompetency and grading requirements


Competency and grading requirements:

To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

All assessments for this course must be completed to achieve CA (Competency Achieved) grade.
Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA.
If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.

Course Overview: Access Course Overview