Course Title: Manage project quality

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: MIET7345C

Course Title: Manage project quality

School: 650T TAFE Business

Campus: City Campus

Program: C5194 - Diploma of Information Technology (General)

Course Contact : Paul Lewis

Course Contact Phone: +61 3 9925 1615

Course Contact

Name and Contact Details of All Other Relevant Staff

Course Contact: Trevor Stone
Contact Phone: +61 3 9925 1645
Contact email:

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


This course is co-delivered and co-assessed holistically along with ICAA5056B Prepare disaster recovery and contingency plan (RMIT course code COSC 6073C)

Course Description

This unit describes the performance outcomes, skills and knowledge required to manage quality within projects.

It covers determining quality requirements, implementing quality assurance processes, and using review and evaluation to make quality improvements in current and future projects.

This unit is delivered using a blend of classroom-based and self-paced learning activities.

If you are undertaking this course in Melbourne from semester 2, 2012 onward your class will be held in a specialist computing lab. Students are not required to have their own mobile computing device during class time. It is however recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus outside class times.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBPM505A Manage project quality


Determine quality requirements
Implement quality assurance
Implement project quality improvements

Performance Criteria:

1. Quality objectives, standards and levels are determined, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan
2. Established quality management methods, techniques and tools are selected and used to determine preferred mix of quality, capability, cost and time
3. Quality criteria are identified, agreed with a higher project authority and communicated to stakeholders to ensure clarity of understanding and achievement of quality and overall project objectives
4. Agreed quality requirements are included in the project plan and implemented as basis for performance measurement
1. Results of project activities and product performance are measured and documented throughout the project life cycle to determine compliance with agreed quality standards
2. Causes of unsatisfactory results are identified, in consultation with the client, and appropriate actions are recommended to a higher project authority to enable continuous improvement in quality outcomes
3. Inspections of quality processes and quality control results are conducted to determine compliance of quality standards to overall quality objectives
4. A quality management system is maintained to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders
1. Processes are reviewed and agreed changes implemented continually throughout the project life cycle to ensure continuous improvement to quality
2. Project outcomes are reviewed against performance criteria to determine the effectiveness of quality management processes and procedures
3. Lessons learned and recommended improvements are identified, documented and passed on to a higher project authority for application in future projects

Learning Outcomes

Details of Learning Activities

Theory sessions, practical lab sessions, tutorial sessions, assignments and homework.

Teaching Schedule

A study guide will be provided in the learning hub that will contain the weekly schedule.

Learning Resources

Prescribed Texts

Schwalbe, K. 2007, Information Technology Project Management, 5th ed. Thomson Course Technology, Boston, Mass



Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of competency to be deemed competent.

A range of assessment methods are used to assess practical skills and knowledge, for example:
• Direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• Review of authenticated documents from the workplace or training environment
• Demonstration of techniques


Assessment Tasks

Assessment Tasks:

1. Project 1: This assessment requires learners to submit an analysis of a case study where a disaster occurred
2. Project 2: This assessment requires learners to prepare a disaster recovery plan that incorporates quality aspects for a selected case study
3. Project Management Plan: Learners select and complete number of templates that will assist them to manage their projects
4. Weekly Status Presentations: Learners present progress on their project on a weekly basis
5. Project Final Report :This assessment focuses on preparing a professional final project report
6. Exam: This assessment enables learners to relate their experience to the theoretical concepts

Assessment Matrix

BSBPM505A - Manage Project Quality

Assessment 1
(CA / NYC)

Assessment 2
(CA / NYC)

Assessment 3
(CA / NYC)

Assessment 4 (CA/NYC)

Assessment 5 (CA/NYC)

Assessment 6



Element 1: Determine quality requirementsxxxxxx
Element 2: Implement quality assurancexxxxxx
Element 3: Implement project quality improvementsxxxxxx

Other Information

Competency Requirements:

Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.

To be deemed competent students must demonstrate an understanding of all elements of a competency including employability skills.
Students are advised that they are likely to be asked to personally demonstrate their work to their teacher to ensure that the relevant competency standards are being met.

Students must achieve competency (CA) in each competency based assessment task.

Each assessment task will also carry a numerical weighting to be used for grading purposes to reflect participation, quality and professionalism.


A student’s final grade will be the total of their accumulated marks across all assessment tasks.

Course Overview: Access Course Overview