Course Title: Establish and maintain work and contractual relationships

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5401C

Course Title: Establish and maintain work and contractual relationships

School: 345T Media and Communication

Campus: City Campus

Program: C5198 - Diploma of Creative Industries

Course Contact : program Administration - Adam Lovell

Course Contact Phone: 03 9925 4976

Course Contact

Name and Contact Details of All Other Relevant Staff

Teacher: Viv Weir
Phone: 9925-8012

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course deals with the skills and knowledge requires to set up and maintain work relationships within a cultural industries context

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CUSADM07A Establish and maintain work and contractual relationships


1. Establish and conduct work relationships

Performance Criteria:

1.1 Establish relationships within the appropriate context in a manner which promotes goodwill and trust between all parties.
1.2 Employ effective communication skills and techniques in relationships to build trust and respect
1.3 Take all opportunities to maintain contact with all parties wherever possible


2. Conduct negotiations

Performance Criteria:

2.1 Conduct negotiations in a business like and professional manner
2.2 Conduct negotiations using techniques to maximise benefits for all parties in the context of establishing long term relationships.
2.3 Take account of input from colleagues and other relevant parties in negotiations, where appropriate
2.4 Communicate the results of negotiations within appropriate time frames
2.5 Manage situations in which there is conflict or disagreement


3. Make formal agreements/contracts

Performance Criteria:

3.1 Confirm agreements in writing with contracts or other documentation drawn up in accordance with legal and other requirements
3.2 Ensure that all parties check and approve all aspects of formal agreement/contract in accordance with enterprise procedures where appropriate.
3.3 Seek specialist advice in the development of contracts where appropriate.


4. Foster and maintain business relationships

Performance Criteria:

4.1 Seek information needed to maintain sound business relationships, and review and act upon it
4.2 Honour agreements within the scope of individual responsibility
4.3 Make adjustments to agreements in consultation with all parties and share information with appropriate colleagues
4.4 Build relationships through regular contact and use of effective interpersonal and communication styles
4.5 Handle any situations of conflict or disagreement so problems are resolved by negotiation and the best possible level of agreement is reached.

Learning Outcomes

on successful completion of this unit, you will develop appropriate skills to deal with researching and developing a career in the creative industries.

Details of Learning Activities

In-class activities:-

• Lectures
• Excursions
• Group discussion
• Group activities
• Class presentations
• Case studies
• Role play

Out-of-class activities:-

• Online research
• Industry research

Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.

 WeekClass Content
Employment opportunities in the creative industries
Research of the industry and potential employers
Overview of assessment requirements
Review of potential work placements
 Class exercises - ongoing 1.1,1.2,1.3
 Week 2 Researching the job market
Identifying strengths/weaknesses
Evaluating personal skills
Short/long term goals
 Week 3 Job Descriptions
SWOT analysis
Identification of the skills and qualities required in the workplace
 Week 4 Developing a career plan
Working as a freelancer
Skills audit
Resolving conflict
  4.1, 4.4
 Week 5 Covering Letters
Requirements of a covering letter
Layout of letter/action words
Application of the A.I.D.A format
  1.1, 1.2
 Week 6 riting or Updating a Resume
Presentation/appropriate language
What to include
 Week 7 Resume Styles
Functional, chronological
On line resumes
Bring drafts to class
Work on assessment
 Audit sheet due 1.1
 Week 8 Elements of contracts
Negotiating terms and conditions
Industry agreements
 Week 9 Networking
 Covering letter/CV due 4.1, 4.4
 Week 10 Industry Trends  4.1,4.2,4.3,4.4
 Week 11 Negotiation Planning
Benefits of contracts
Establishing contracts
  MID SEMESTER BREAK - 21st April-27th April  
 Week 12 Interview Tips
Preparation and presentation
Communicating an appropriate image
 Industry portfolio due 
 Week 13 Interview Questions
Researching the company
 Week 14 Skill Development
Interview strategies
Dealing with interview questions
 Week 15 Interview skills
Skill development/interviews
Interview role plays
 Week 16 Interview Role Plays Interviews due 1.1,1.2,1.3

Learning Resources

Prescribed Texts

Class handouts


You are advised to look at the course Blackboard site for ongoing updated information.

Other Resources

USB storage - memory stick

Overview of Assessment

Assessment will explore a range of interpersonal skills and industry knowledge needed to understand and participate effectively as a freelancer in the workplace.

Assessment Tasks

1. Prospective Placement Planning Sheet and Audit Sheet (25%) Due TBA
Research positions from a range of sources. Assess qualities, short/long term goals/ work characteristics, skills inventory, S.W.O.T. analysis, work placement options.

2. Covering Letter and Resume (20%) Due week 9
Participants are to provide an appropriate covering letter and resume that will be suitable for submission to:-
- potential employers for an advertised position
- an unsolicited position or work placement option

3. Industry Portfolio (25%) Due week 12
Overview of current industry issues relevant to the creative industries. The portfolio could include newspaper/internet articles, examples of contracts, job statistics, industry trends, interview with two current practitioners.

4. Preparation Interviews (20%) Due week 16
Plan and role-play an individual interview to demonstrate skills in job seeking and negotiation.

5. Class exercises (10%) ongoing

Grades used in this unit are as follows:

80 – 100% HD High Distinction
70 – 79% DI Distinction
60 – 69% CR Credit
50 – 59% PA Pass
Under 50% NN Fail

Assessment Matrix

The assessment matrix demonstrated alignment of assessment tasks with the relevant Unit of Competency. These are available through the course contact in Program administration

Other Information

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension.
Please refer to the following URL for extensions and special consideration:;ID=qkssnx1c5r0y;STATUS=A;PAGE_AUTHOR=Andrea%20Syers;SECTION=1;

Course Overview: Access Course Overview