Course Title: Manage business document design and development

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: BUSM6243C

Course Title: Manage business document design and development

School: 650T TAFE Business

Campus: City Campus

Program: C5221 - Diploma of Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit covers skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.  Employability Skills are applied where suitable.

It is recommended that you have access to a mobile computing device to allow greater flexibility in terms of where you can work on campus both in and outside class times.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM506B Manage business document design and development


1. Establish documentation standards

Performance Criteria:

1.1. Identify organisational requirements for information entry, storage, output, and quality of document design and production
1.2. Evaluate organisation's present and future information technology capability in terms of its effect on document design and production
1.3. Identify types of documents used and required by the organisation
1.4. Establish documentation standards and design tasks for organisational documents in accordance with information, budget and technology requirements 


2. Manage template design and development

Performance Criteria:

2.1. Ensure standard formats and templates suit the purpose, audience and information requirements of each document
2.2. Ensure document templates enhance readability and appearance, and meet organisational requirements for style and layout
2.3. Test templates, obtain organisational and user feedback, and make amendments as necessary to ensure maximum efficiency and quality of presentation


3. Develop standard text for documents

Performance Criteria:

3.1. Evaluate complex technical functions of software for their usefulness in automating aspects of standard document production
3.2. Match requirements of each document with software functions to allow efficient production of documents
3.3. Test macros to ensure they meet the requirements of each document in accordance with documentation standards


4. Develop and implement strategies to ensure the use of standard documentation

Performance Criteria:

4.1. Prepare explanatory notes for the use of standard templates and macros using content, format and language style to suit existing and future users
4.2. Develop and implement training on the use of standard templates and macros and adjust the content and level of detail to suit user needs
4.3. Produce, circulate, name and store master files and print copies of templates and macros in accordance with organisational requirements


5. Develop and implement strategies for maintenance and continuous improvement of standard documentation

Performance Criteria:

5.1. Monitor use of standard documentation templates and macros, and evaluate the quality of documents produced against documentation standards
5.2. Review documentation standards against the changing needs of the organisation, and plan and implement improvements in accordance with organisational procedures

Learning Outcomes

Details of Learning Activities

Learners will experience a two week practical placement where they will demonstrate their knowledge and skills in planning and reviewing administration systems and procedures. Their class activities, self-directed learning and application of employability skills will focus on documenting requirements or modifications to administration system, developing appropriate activities to support system implementation and working with staff to identify system improvements as a real business case for the production of relevant document templates, procedures and style guides. Learning activities will include in-class discussions,hands on exercises using Microsoft Word 2010 and theory of document design and management of business documents.

Teaching Schedule

Mid-semester break 27 to 31 Aug 2012   
WEEK Week CommencingTopic Assessments
025 Jun 2012

Course requirements
Course support documents
Blackboard and myRMIT
Overview of assessment

Good document design

12 Jul 2012Occupational Health & Safety in the office/study environment 
29 Jul 2012Organisational requirements and style guides 
316 Jul 2012

What technology do we have available?
Document types
Design standards 

All Skills Challenges form part of the Individual Portfolio of Evidence Part 1 & 2

Skills challenge 1 page 198

423 Jul 2012Standard formats and templates, enhance readibility
Layout and style
Testing and editing
Skills challenge 2 page 199
530 Jul 2012


Evaluate complex technical functions

Skills challenge 3 pages 200-201


6 Aug 2012Macros - creating, using and testing

Skills challenge 4 page 202

713 Aug 2012TOPICS ONLINE:
-TNA (Training Needs Analysis)

-Contingencies, document the system and set up for ongoing monitoring

Refer to relevant instructions for Assessment - Integrated Project on myRMIT

Skills challenge 5 page 203
820 Aug 2012

-TNA (Training Needs Analysis)

-Contingencies, document the system and set up for ongoing monitoring

Refer to relevant instructions for Assessment - Integrated Project on myRMIT

Skills challenge 6 page 204

Individual Portfolio of Evidence Part 1 due

Mid-semeseter break 27 - 31 Aug 2012
93 Sep 2012Monitor usage of standard document templates and macros where applicableSkills challenge 7 page 205
1010 Sep 2012Review standards for continuous improvementSkills challenge 8 page 206
1117 Sep 2012Review of training plans

Skills challenge 9 page 208

Submit Draft Training Plan to teacher during Week 11 for review and feedback.

1224 Sep 2012Review template designsSkills challenge 10 page 209-210


Work on Integrated Project/Indivudal Portfolio collation

Skills challenge 11 page 211
148 Oct 2012Collating final Individual Portfolio of Evidence for submission.Skills challenge 12 pages 212-213
1515 Oct 2012

Course review

Submit Integrated Project (inlcudes Document Procedures Manual)

1622 Oct 2012Assessment Feedback & ReviewIndividual Portfolio of Evidence Part 2 due

Learning Resources

Prescribed Texts

Tilde skills, Design and Develop Complex Text Documents plus Challenges and Assessment Tasks plus Challenges in Manage Business Document Design and Development, Microsoft Word 2010, 2nd Edition, Tilde Publishing and Distribution.



Dobson, A. Touch Typing in 10 hours, Oxford UK, 2009


Duffy, J. Illustrated Series, Microsoft Word 2010 Brief, Cengage Learning, 2011


Zimmermann, Zimmermann, Pinard & Shaffer. New Perspectives on Microsoft® Word 2010: Comprehensive, 1st Edition, Cengage Learning, 2011.


Other Resources

myRMIT Studies

Admin Toolbox 3 - accessible through myRMIT Studies

NOTE for use in Manage Business Document Design and Devleopment: Students to download exercise files to their USB from

Overview of Assessment

Assessment may incorporate a variety of methods including in-class exercises, problem-solving exeercises, assignments, group or individual projects, work log book, work journal and practical placement.  Activities may include the production of technical requirements such as documents, direct observation of workplace practices and the presentation of a portfolio of evidence.  This portfolio may include documents, photographs, video and/or audio files.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  Students will be provided with feedback throughout the course to check their progress.

Assessment Tasks

Critical aspects for assessment and evidence required to demonstrate competency in this unit Evidence of the following is essential:
• designing templates or style sheets for use in document design
• documenting processes and strategies to ensure implementation.


In the modern office it has become essential to have advanced word processing skills, to better manage working with longer and more complex documents. Throughout this semester you will develop advanced skills which will focus on; create and manage complex documents effectively, emphasise features and functions for automating tasks and manage large documents effectively through self-directed learning. To support the completion of individual tasks full time students will be able to participate in a two week practical placement.

Individual Portfolio of Evidence Part 1 & 2

Students will complete a portfolio of documents as evidence of their learning in two stages of the semeseter for progressive feedback on design and specialist techniques. These exercises are designed to help students develop your existing word-processing skills – consolidation tasks in the first half of the textbook can be referred to for design complex text document review.  Students must anticipate that should the documents submitted as part of their portfolio of evidence does not meet the performance criteria of the unit of competency, they will be required to review their work and resubmit the exercises for assessment.   

Integrated Project - Part A & B

The Integrated Project is co-assessed with BUSM6242C/BSBADM504B Plan or review administration systems. Students will be given the opportunity to undergo a two week practical placement in an appropriate organisation of their choice in the area of office administration. They will be required to analyse and review an administration system within their practical placement organisation. They will conduct a comprehensive review of the documents that are stored in that system and establish the current document standards. Through regular consultation with their practical placement supervisor and relevant staff members students will design and produce three original word processed document templates for the administration system that they have evaluated. They will also create a procedures manual that provides sufficient explanatory notes for each of the three original templates that they have designed in line with organisational requirements. The project will aim to document requirements or modifications to an administration system and develop appropriate activities to support the system implementation and working with staff to identify system improvement for the future.

Submission Requirements

NOTE: ALL assessment tasks need to be submitted via Blackboard in the week indicated on the schedule to via the course Blackboard through myRMIT Studies for assessment and feedback (on-campus students may be required to show their work in class time when requested by the teacher).

You should ensure that you:

•Submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at;ID=ls0ydfokry9rz website.
• Always retain a copy of your assessment tasks (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Jill Bloggs, 324567, Task 2, COSC5945C Design & Develop complex text docs, Page 1 of 10 and is expected that you apply suitable document version control.

NOTE: It is essential to view your work electronically to check that your complex functions can be assessed. Please ensure that macros are saved and stored to your document(s) where applicable.

Assessment Matrix



Required knowledgeAssessments
• cost constraints
• document production processes
• functions of range of software applications, including desktop publishing, word processing and spreadsheets
• key provisions of relevant legislation and regulations from all forms of government, codes and standards that may affect aspects of business operations, such as:
• anti-discrimination legislation
• ethical principles
• codes of practice
• privacy laws
• organisational policies and procedures relating to document design and formatting
• sources of expertise external to the organisation or workgroup.

Individual Portfolio of Evidence Part 1 & 2

Integrated Project including Document Procedures Manual

Required Skills 
• communication skills to present complex instructions orally, to communicate ideas logically, and to explain technical concepts and designs to others
• literacy skills to:
• read and interpret policies and procedures
• review and select technological designs
• consider aspects of context, purpose and audience when designing and formatting texts
• research and analysis skills to evaluate content, structure and purpose of technical texts, and to adapt task instructions to suit changes in technology
• technological skills to manage design requirements and layouts.
Individual Portfolio of Evidence Part 1 & 2

Integrated Project including Document Procedures Manual


ElementIndividual Portfolio of Evidence Part 1 & 2

Integrated Project including Document Procedures Manual

1. Establish documentation standards

2. Manage template design and development
3. Develop standard text for documentsxx
4. Develop and implement strategies to ensure the use of standard documentationxx
5. Develop and implement strategies for maintenance and continuous improvement of standard documentationxx

Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying. You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you pass that unit of competency.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.

Final Grades Table:


CHD Competent with High Distinction
CDI Competent with Distinction

Competent with Credit  

CAG Competency Achieved – Graded
NYCNot Yet Competent
DNSDid Not Submit for assessment






The grading is according to the following criteria:

Students must be able to identify and develop opportunities for improved work practices. They should be able to choose appropriate systems to meet organisational needs, design and develop documentation and related processes, respond to new and changing circumstances to ensure accurate and timely advice.

Students will look to coach and mentor colleagues and team members to support the introduction of change. Each student must take responsibility for their own work, attendance, participation and attitude will be observed for assessment throughout the project life cycle (includes Practical Placement participation). Able to identify training needs, and monitoring and evaluating training and induction programmes for staff in the Practical Placement organisation.

Students must apply problem solving to; anticipate problems and preparing contingency plans, controlling budgets, reconciling figures, rectifying anomalies and applying estimating skills where applicable. Researching and analysing data to prepare project plans and processes as required. Students will maintain their document version records. They will use business technology including computers, word processing programs and printers in a professional manner. Students will use complex functions of computer software to effectively manage the design and development of document templates, standard documentation and user manuals using electronic communication devices and processes i.e. computers, Internet, intranet, email to produce written business correspondence and reports using technology to manage organisational information.

Demonstrate ability to monitor and adjust operational performance by producing short-term plans, planning and acquiring resources and reporting on performance preparing work/project plans and budgets. Students should actively seek feedback on own performance from clients and colleagues on a regular basis and demonstrate ability to prioritise tasks. Also can allocate resources to ensure organisational requirements are met collecting, collating and analysing information using appropriate workplace business systems developing contingency plans and strategising to meet client needs managing meetings and conferences effectively through excellent time management and organisational skills. Students must follow legislative and regulatory requirements to ensure the safety and security of organisational and employee information managing own time and priorities and dealing with contingencies meeting statutory requirements and taking responsibility as required by work role and ensuring all organisational policies and procedures are followed.

Guidelines and compliance adhered as per instructions in complex interpersonal exchanges requiring excellent negotiation and writing skills using effective interpersonal skills and relating to a wide range of internal and external clients. Demonstrated ability to consult and work with others to develop systems and processes with supporting documentation. All work to be submitted must be carefully proofread to demonstrate clarity and correct use of English.


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