Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: EMPL5638C

Course Title: Ensure team effectiveness

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C5222 - Diploma of Management

Course Contact : Peter Bonnell

Course Contact Phone: +613 9925 9171

Course Contact

Name and Contact Details of All Other Relevant Staff

Loraine Grant
03 9925 9145

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate team work
4. Liaise with stakeholders

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

1.3 Support team members in meeting expected performance outcomes

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

By the end of the course the individual will have the skills and knowledge to establish team performance plans, develop and facilitate team cohesion, facilitate teamwork and be able to liaise with stakeholders

Details of Learning Activities

This unit comprises a range of learning activities such as tutorials, online activities, case studies, videos,group work and exercises.

Students are engaged in activities that explore elements that are part of " Ensuring Team Effectiveness" such as Leadership,Motivation,Managing groups and teams,communication,Assigning work duties and Reviewing Team and Individual performance.

Students will also be engaged in:

- Observation and investigation ( Problem Solving )
- Research,collect and analyse data (Planning & Organising )
- Group discussions on Teams and Team effectiveness and issues and concerns
- Use of technology for reports or data collecting ( Technology )
- Use of self evaluation ( Learning )
- Online activities (Technology )
- Use technology to present information ( Communication & Technology )

Students will also be able to apply these skills and theories when working with teams on a work place project.

Students will be  able to apply these skills and theories when working with teams on a work place project.

Teaching Schedule

Lecture Sequence                    Unit of Competency                                                    Lecture dates                                               Discussion Topics                                                                         Assessments
Lecture 1                                      Program introduction                                                  18th February 2010                                      • Introduction of program
                                                                                                                                                                                                                         • Introduction of assessment process
                                                                                                                                                                                                                         • Building an evidence portfolio
                                                                                                                                                                                                                         • Mission Statement
Lecture2                                     BSBPMG510A Manage Projects                                 25th February                                                • Project Management tools
                                                                                                                                                                                                                         • Risk Management
                                                                                                                                                                                                                         • Finalising the project                                                        Project Summary for Managing Projects
Lecture 3                                   BSBMGT515A Manage Operational Plan                   4th March                                                       • Operational Plans
                                                                                                                                                                                                                         • Monitor & review operational performance
                                                                                                                                                                                                                         • Solving problems/decision making                              Operational Plans, Action Plan/Gantt Chart
Lecture 4                                   BSBWOR502A Ensure Team Effectiveness              11th March                                                     • Team performance plan
                                                                                                                                                                                                                         • Task : team purpose
                                                                                                                                                                                                                         • Group dynamics
                                                                                                                                                                                                                         • Team cohesion                                                                                          Belbin Questionnaire
Lecture 5                                   BSBWOR502A Ensure Team Effectiveness             25th March                                                      • Communication foundations

Easter Break

Lecture 6                                  BSBWOR502A Ensure Team Effectiveness               8th April                                                          • Managing Conflict

Lecture 7                                  BSBWOR502A Ensure Team Effectiveness               15th April                                                       • Leadership styles

Lecture 8                                 BSBWOR502A Ensure Team Effectiveness                 22nd April                                                    • Motivation

Lecture9                                  BSBWOR502A Ensure Team Effectiveness                 29th April                                                     • Individual differences
                                                                                                                                                                                                                       • Attitudes/Values                                                                                                   Value surveys
Lecture 10                              BSBWOR502A Ensure Team Effectiveness                    6th May                                                      • Personality                                                                                                              Myers Briggs

Lecture 11                              BSBWOR502A Ensure Team Effectiveness                   13th May                                                     • Problem solving tools

Lecture 12                              BSBWOR502A Ensure Team Effectiveness                   20th May                                                     •Coaching/mentoring

Lecture 13                             BSBWOR502A Ensure Team Effectiveness                      27 May                                                      • Group/individual learning

Learning Resources

Prescribed Texts

Theory and Practice Part 2
Kris Cole


A Pacific Rim Focus 5e  Part 3



Other Resources

Overview of Assessment

A person who demonstrates competence in this unit must be able to provide evidence that they are able to demonstrate leadership in developing plans, in leading and facilitating team work and in actively engaging with stakeholders. They must also provide evidence that team work is actively promoted, supported and encouraged within the work team; and their own performance serves as a role model for others and enhances the organisation’s image. Assessment will be done by submission of a portfolio showing competecny in work performed and application of theory to this work.

Assessment Tasks

Assessment for this unit is based on the submission of a portfolio of evidence that clearly demonstrates the ability to Ensure Team Effectiveness.

This shall include items or activities that are part of the Team based work place project and may include:

- Minutes of meetings
- Action items
- Performance reviews (Individual and Team )
- Mentoring / Coaching activities
- Decision making and actions (Individual and Team )
- Copies of Gantt chart or other measures
- Ethics and values

Assessment Matrix

Course Overview: Access Course Overview