Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: EMPL5638C

Course Title: Ensure team effectiveness

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C5222 - Diploma of Management

Course Contact : Peter Bonnell

Course Contact Phone: +613 9925 9171

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

1.3 Support team members in meeting expected performance outcomes


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate team work

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders


4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

By the end of the course the individual will have the skills and knowledge to establish team performance plans, develop and facilitate team cohesion, facilitate teamwork and be able to liaise with stakeholders

Details of Learning Activities

Participant’s workbook and workshop
You will learn about the underpinning knowledge and theory in a workshop with other participants in the program. The workshop will follow the format outlined in the participant’s workbook. The workshop will include other learning activities such as PowerPoint presentations, lecture, group discussion, group exercises, case studies and questions.

Workplace tasks and project
You will use the workshop and workbook to complete the tasks in the workplace. This will include work you are already performing and a workplace project, and will give you the opportunity to practice and apply underpinning knowledge. You will be expected to refer to the workbook and to the prescribed text. The project will be agreed upon with the company.

Trainer-student sessions

Your work (including your workbook) will be reviewed in one-on-one sessions with the trainer. The trainer will offer guidance and further instruction on specific areas for further study.

Teaching Schedule

In general the course is taught over a number of means:

1Introduction and overview of course. Basics of skills required and course content through workshop.8 hrs
2One on one sessions1 hrs
3Skill development using Workplace tasks towards competency35 hrs
4Record evidence and portfolio8 hrs
5Review portfolio 3 hrs
6Preparation and presentation5 hrs

Learning Resources

Prescribed Texts

Theory and Practice Part 2
Kris Cole



Other Resources

Overview of Assessment

A person who demonstrates competence in this unit must be able to provide evidence that they are able to demonstrate leadership in developing plans, in leading and facilitating team work and in actively engaging with stakeholders. They must also provide evidence that team work is actively promoted, supported and encouraged within the work team; and their own performance serves as a role model for others and enhances the organisation’s image. Assessment will be done by submission of a portfolio showing competecny in work performed and application of theory to this work.

Assessment Tasks

Assessment for this unit is based on the submission of a portfolio of evidence that clearly demonstrates the ability to Ensure Team Effectiveness.

This shall include items or activities that are part of the Team based work place project and may include:

- Minutes of meetings
- Action items
- Performance reviews (Individual and Team )
- Mentoring / Coaching activities
- Decision making and actions (Individual and Team )
- Copies of Gantt chart or other measures
- Ethics and values

Assessment Matrix

Course Overview: Access Course Overview