Course Title: Facilitate continuous improvement

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: MIET6090C

Course Title: Facilitate continuous improvement

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C5222 - Diploma of Management

Course Contact : Peter Bonnell

Course Contact Phone: 613 9925 9171

Course Contact

Name and Contact Details of All Other Relevant Staff

Robyn Lyons 99259118

Ian Fisher 99259450

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT516A Facilitate continuous improvement


1. Lead continuous improvement systems and processes
2. Monitor and adjust performance strategies
3. Manage opportunities for further improvement

Performance Criteria:

1.1. Develop strategies to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative as appropriate
1.2. Establish systems to ensure that the organisation’s continuous improvement processes are communicated to all stakeholders
1.3. Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes

2.1. Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved
2.2. Adjust and communicate strategies to all stakeholders according to organisational procedures

3.1. Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts
3.2. Ensure processes include documentation of work team performance to aid the identification of further opportunities for improvement
3.3. Consider areas identified for further improvement when undertaking future planning

Learning Outcomes

By the end of the course you will be able to lead continuous improvement systems and processes, monitor and adjust performance strategies and manage opportunities for further improvement

Details of Learning Activities

Students will study and learn through tutorials, case studies,group work and prescribed exercises and assessment work,

Teaching Schedule

Workshop Sequence
WorkshopWorkshop dateDiscussion Topics
Introduction Program   
 2nd March   
 Introduction of program 
  • Assessment process 
 • Project work for assessment 
 • Building a portfolio of evidence
Workshop 1 
Manage Self   
 9th March   
Personal work priorities 
• Individual learning styles and preferences 
 • Building and maintaining networks
Workshop 2 
Manage Self   
 16th March   
Workplace relationships 
 • Reflective practice skills 
• Coaching and mentoring
Workshop 3
  Leading and managing 
 3rd March   
Development of  leadership and management within an organisational 
Workshop 4 
Manage Operational plans 30th March   
Develop and managing operational plans                                                                                                                                          Planning and manage resources
Workshop 5 
Manage Operational plans 6th April 
Monitor and review operational performance 
 Reflecting on existing systems
Workshop 6
 Manage Projects 20th April 
Define the proposed project                                                                                                                                       
 Scope & limitations of the project                                                                                                                                         Proposed subject areas
Workshop 7 
Facilitate & capitalise on change27th April 
Planning for change 
 innovative approaches to change
Workshop 8 
4th May
Emergent challenges and opportunities
Workshop 9 
Ensure team effectiveness 
11th May
Group processes                                                                                                                                          Group dynamics                                                                                                                      
Team cohesion
Workshop 10 
Ensure team effectiveness 
18th May
Review & evaluate management of individuals within the team
Workshop 11 
Portfolio review  
25th May
Review and update of Evidence collection
Workshop 12 
 Mid year project review 
1st June
Review and update of project status
Workshop 13 
Manage quality customer service   
8th June
Internal and external customer requirements                                                                                                                                           Quality products and service
Workshop 14 
 Facilitate continuous improvement  
15th June
Improvement systems and processes                                                                                                                                          Develop plans to introduce and facilitate change                                                                                                                                       Manage the workplace to promote continuous improvement
Workshop 15 
6th July 
Establish and maintain systems and procedures                                                                                                                                            Establish participative arrangements for OH&S management
Workshop 16 
13th July 
Establish procedures for identifying hazards                                                                                                                                          Establish and maintain a OH&S management system
Workshop 17 
20th July 
Individual project completions and deadlines
Workshop 18 
Manage projects 
27th July 
Computer workshops
Workshop 19 
Manage projects 
  3rd August    
Computer workshops
Workshop 20 
No planned workshops      
 10th August    
Work on projects and portfolios
Workshop 21 
Project presentation   
14th September

Individual Project Presentations
Workshop 22 
No planned workshops      
26th October
Portfolio submission

Learning Resources

Prescribed Texts

Management Theory and Practice by Kris Cole


Management- A Pacific Rim Focus 4E from  McGraw Hill



Other Resources

Overview of Assessment

A person who demonstrates competence in this standard must be able to provide evidence that they are able to develop, monitor and adjust plans, processes and procedures to improve performance; they must also be able to support others to implement the continuous improvement system/processes and to be able to identify and manage opportunities for further improvement. Assessment will be done through submission of a portfolio indicated competency in work undertaken and application of theory to this work.

Assessment Tasks

Assessment for this unit is by the submission of a portfolio of evidence that demonstrates how plans to introduce and facilitate continuous improvement were introduced and applied,any improvement systems and processes that were developed and introduced,plus how the management of the workplace provided opportunities for continuous and further improvement.

Assessment Matrix

Course Overview: Access Course Overview