Course Title: Facilitate continuous improvement

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: MIET6090C

Course Title: Facilitate continuous improvement

School: 350T Fashion & Textiles

Campus: Brunswick Campus

Program: C5222 - Diploma of Management

Course Contact : Peter Bonnell

Course Contact Phone: 613 9925 9171

Course Contact

Name and Contact Details of All Other Relevant Staff

Loraine Grant
61 3 9925 9145

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT516A Facilitate continuous improvement


1. Lead continuous improvement systems and processes
2. Monitor and adjust performance strategies
3. Manage opportunities for further improvement

Performance Criteria:

1.1Develop strategies to ensure that team members are actively encouraged and supported to participate in decision making processes, and to assume responsibility and exercise initiative as appropriate

1.2Establish systems to ensure that the organisation's continuous improvement processes are communicated to all stakeholders

1.3Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation's continuous improvement processes

2.1Develop strategies to ensure that systems and processes are used to monitor operational progress and to identify ways in which planning and operations could be improved

2.2 Adjust and communicate strategies to all stakeholders according to organisational procedures

3.1Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts

3.2 Ensure processes include documentation of work team performance to aid the identification of further opportunities for improvement

3.3 Consider areas identified for further improvement when undertaking future planning

Learning Outcomes

By the end of the course you will be able to lead continuous improvement systems and processes, monitor and adjust performance strategies and manage opportunities for further improvement

Details of Learning Activities

This unit comprises a range of learning activities such as tutorials, online activities, case studies, videos,group work and exercises.

Students are engaged in a range of activities that explore the elements of " Facilitating Continuous Improvement " such as establishing and leading continuous improvement processes,lead teams in continuous improvement processes , monitor and adjust performance and manage opportunities for further improvements,using technology to monitor or improve the product or service.

Students will also be engaged in:

- Observation and investigation ( Problem Solving )
- Research,collect and analyse data (Planning & Organising )
- Group discussions on Continuous improvement strategies/issues and concerns   ( Teamwork )
- Use of technology for reports or data collecting ( Technology )
- Use of self evaluation ( Learning )
- Online activities (Technology )
- Use technology to present information ( Communication & Technology )

Students will also be able to apply these skills and theories when working with teams on a work place project that is providing either a Product or Service.

Teaching Schedule

Lecture Sequence                             Unit of Competency                                                     Lecture dates                                            Discussion Topics                                                            Assessments
Lecture 1                                                Program introduction                                                  18th February 2010                                  • Introduction of program
                                                                                                                                                                                                                               • Introduction of assessment process
                                                                                                                                                                                                                               • Building an evidence portfolio
                                                                                                                                                                                                                               • Mission Statement
                                                                                                                                                                                                                               • Code of Conduct
                                                                                                                                                                                                                               • Gantt Chart Overview
Lecture 2                                               BSBPMG510A Manage Projects                                25th February                                             • Define the project
                                                                                                                                                                                                                                • Scope & limitations of the project
                                                                                                                                                                                                                                • Project Management tools
                                                                                                                                                                                                                                • Risk Management
                                                                                                                                                                                                                                • Finalising the project                                            Project Summary for Managing Projects
Lecture 3                                             BSBMGT515A Manage Operational Plan                   4th March                                                    • Operational Plans
                                                                                                                                                                                                                                • Monitor & review operational performance
                                                                                                                                                                                                                                • Solving problems/decision making                   Operational Plans, Action Plan/Gantt Chart
Lecture 4                                           BSBWOR502A Ensure Team Effectiveness               11th March                                                   • Team performance plan
                                                                                                                                                                                                                                 • Task : team purpose
                                                                                                                                                                                                                                 • Group dynamics
                                                                                                                                                                                                                                 • Team cohesion                                                                             Belbin Questionnaire
Lecture 5                                          BSBWOR502A Ensure Team Effectiveness                 25th March                                                   • Communication foundations

Easter Break

Lecture 6                                         BSBWOR502A Ensure Team Effectiveness                   8th April                                                       • Managing Conflict

Lecture 7                                        BSBWOR502A Ensure Team Effectiveness                    15th April                                                     • Leadership styles

Lecture 8                                       BSBWOR502A Ensure Team Effectiveness                     22nd April                                                   • Motivation

Lecture9                                        BSBWOR502A Ensure Team Effectiveness                     29th April                                                     • Individual differences
                                                                                                                                                                                                                                 • Attitudes/Values                                                                                             Value surveys
Lecture 10                                     BSBWOR502A Ensure Team Effectiveness                      6th May                                                       • Personality                                                                                                        Myers Briggs

Lecture 11                                     BSBWOR502A Ensure Team Effectiveness                      13th May                                                     • Problem solving tools

Lecture 12                                     BSBWOR502A Ensure Team Effectiveness                      20th May                                                      •Coaching/mentoring

Lecture 13                                    BSBWOR502A Ensure Team Effectiveness                         27 May                                                      • Group/individual learning

Learning Resources

Prescribed Texts

Theory and Practice Part 3
Kris Cole


A Pacific Rim Focus 5e  Chapter 8



Other Resources

Overview of Assessment

A person who demonstrates competence in this standard must be able to provide evidence that they are able to develop, monitor and adjust plans, processes and procedures to improve performance; they must also be able to support others to implement the continuous improvement system/processes and to be able to identify and manage opportunities for further improvement. Assessment will be done through submission of a portfolio indicated competency in work undertaken and application of theory to this work.

Assessment Tasks

Assessment for this unit is based on the submission of a portfolio of evidence that clearly demonstrates the ability to Facilitate Continuous Improvement.

This shall include items or activities that are part of a Workplace based project (  Product or Service ) or action or strategy or the introduction of new processes and products and may include:

- Minutes of meetings
- Copies of decisions/outcomes
- Action plans
- Customer service strategies
- Processes established and results
- Areas of improvement/s recorded
- Use of technology to monitor or assist in improvement

Assessment Matrix

Course Overview: Access Course Overview