Course Title: Ensure team effectiveness

Part A: Course Overview

Program: C5225

Course Title: Ensure team effectiveness

Portfolio: BUS

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business


Term1 2009,
Term1 2010

Course Contact: Seymour Jacobson (Program Coordinator)

Course Contact Phone: +61 3 9925 1563

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Experience in frontline, senior supervisory or management positions.

National Competency Codes and Titles

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


1. Establish team performance plan

1.1  Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2  Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

1.3  Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1  Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2  Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3  Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4  Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1  Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2  Support the team in identifying and resolving work performance problems

3.3  Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders

4. Liaise with stakeholders

4.1  Establish and maintain open communication processes with all stakeholders

4.2  Communicate information from line manager/management to the team

4.3  Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4  Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

This unit addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams.

Overview of Assessment

See Part B