Course Title: Manage operational plan

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: BUSM6233C

Course Title: Manage operational plan

School: 650T TAFE Business

Campus: City Campus

Program: C5225 - Diploma of Management

Course Contact : Zlatko Muhvic

Course Contact Phone: +61 3 9925 5440

Course Contact

Name and Contact Details of All Other Relevant Staff

Course Coordinator and Teacher
Name: Zlatko Muhvic
Phone: 9925 5440

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT515A Manage operational plan


1. Develop operational plan

Performance Criteria:

1.1 Research, analyse and document resource requirements and develop an operational plan in consultation with relevant personnel, colleagues and specialist resource managers
1.2 Develop and/or implement consultation processes as an integral part of the operational planning process
1.3 Ensure details of the operational plan include the development of key performance indicators to measure organisational performance
1.4 Develop and implement contingency plans at appropriate stages of operational planning
1.5 Ensure the development and presentation of proposals for resource requirements is supported by a variety of information sources and seek specialist advice as required
1.6 Obtain approval for plan from relevant parties and ensure understanding among work teams involved


2. Plan and manage resource acquisition

Performance Criteria:

2.1 Develop and implement strategies to ensure that employees are recruited and/or inducted within the organisation's human resources management policies and practices
2.2 Develop and implement strategies to ensure that physical resources and services are acquired in accordance with the organisation's policies, practices and procedures


3. Monitor and review operational performance

Performance Criteria:

3.1 Develop, monitor and review performance systems and processes to assess progress in achieving profit and productivity plans and targets
3.2 Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance
3.3 Identify areas of under performance, recommend solutions, and take prompt action to rectify the situation
3.4 Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources
3.5 Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups
3.6 Develop and implement systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirements

Learning Outcomes

At the end of this course students will be able to develop and implement an operational plan, plan and manage resource acquisition, and monitor and review operational performance to ensure that the objectives and strategies outlined in the strategic and/or business plan are met by work teams.

Details of Learning Activities

Students are required to attend all classes to participate in class activities. The class activities provide an opportunity to develop skills and apply theory to real life situations. The learning activities students will take a role in are:
•Case studies
•Project work
•Collaborative classroom activities
•Team activities
•Peer interaction
•Games and simulations
•Reflection and discussion and debating
•Reading the text book
•Accessing materials on line

Teaching Schedule

Week beginningWeekly ScheduleElement of CompetenceReferences
Week 1
08 Feb
 Introduction and Course Overview
Introduction to Operations management
 1, 2, 3 Introducing Assessment 4
 Learning contract
 Week 2
15 Feb
 Demand, production planning and Inventory Management 1.1, 1.2, 1.3, 1.4, 1.6 
 Week 3
22 Feb
 Demand, production planning and Inventory Management 1.1, 1.2, 1.3, 1.4, 1.6 
 Week 4
01 Mar
 Demand, production planning and Inventory Management 1.1, 1.2, 1.3, 1.4, 1.6 
 Week 5
08 Mar
 Recruiting and inducting 1.5, 2.1 Cole 2005, Ch 20
 Week 6
15 Mar
 Recruiting and inducting 1.5, 2.1 Cole 2005, Ch 20
 Week 7
22 Mar
 Manage people performance 3.1, 3.2, 3.3, 3.4 Cole 2005, Ch 11
 Week 8
29 Mar
 Manage people performance 3.1, 3.2, 3.3, 3.4 Cole 2005, Ch 11
  Mid Semester Break (Student Vacation) From the 1st April to 7th April (inclusive) 
Week 8
05 Apr
Manage people performance3.1, 3.2, 3.3, 3.4Cole 2005, Ch 11
Week 9
12 Apr
Acquiring material resources2.2Assessment 1 Due on a class day
Week 10
19 Apr
Acquiring material resources2.2 
Week 11
26 Apr
Operational plan1, 2, 3Cole 2005, Ch 13
Week 12
03 May
Week 13
10 May
Negotiation3.5Assessment 2 Due on a class day
Week 14
17 May
Role play3.5Assessment 3
Week 15
24 May
Role play3.5Assessment 3
Week 16
31 May
Course review  

Learning Resources

Prescribed Texts

Cole, K. 2005, Management: The Theory and Practice, 3rd edn, Pearson Education Australia, Frenchs Forest, NSW


Other Resources

Overview of Assessment

Assessment will incorporate a variety of methods including essays, business reports, in class exercises, written tests, problem solving exercises, presentations, and role plays. Students are required to attempt all assessment tasks and be rated as competent against all performance criteria. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment Tasks

Assessment 1 Portfolio Evaluation Value 30%
Competences assessed: 1.1, 1.2, 2.1, 3.3, 3.4
Due Week 9

Students will interview human resource personnel and compile a portfolio of their workplace employee recruitment, induction and performance measurement policies, procedures and practices and evaluate them against the following criteria:
•Job analysis
•Job specification
•Recruitment process
•Induction program
•Reward system
•Performance counselling and discipline

Evaluation paper must be word processed (font Arial or New Times Roman, font size 12, and 1.5 line spacing), presented in an Essay Format, properly referenced by using Harvard referencing system. The essay should be app. 1500 words.

Assessment 2 Operational plan Value 40%
Competences assessed: 1.1, 1.3, 1.4, 1.5, 1.6, 2.2, 3.1, 3.2, 3.3, 3.4, 3.6
Due Week 13

Students will develop an operational plan for the organisation, business unit or a department of their choice addressing performance criteria and following guidelines provided by a teacher by utilising knowledge, skills and planning tools obtained during the class and by individual learning and research. The format of the Operational Plan MUST be a business report format.

There is no word limit. Students can take as many or as few words to express themselves without being penalised. However, just as a guide, expectation is it to be within 1500-2000 words range.

Assessment 3 Role play Value 20%
Competences assessed: 1.2, 1.6, 2.2, 3.5
Students will be involved in a team role play for 20 minutes to be held in either Wk 14 or 15. The negotiation is based on the given scenario. Each team must prepare for the negotiation. This is not a simple negotiation and will require the team to meet several times, discuss, decide and rehearse strategies before the negotiation. The agenda must be agreed by representatives before the negotiation takes place. This must take place before the actual negotiation.

During the negotiation every person must speak and have a part to play. As well as playing their part, negotiators will need to keep notes about the progress of the negotiation and observe the following:
•Verbal techniques used by both parties
•Problem solving techniques used
•Body language – what is it telling you about the other party?
•Effectiveness of tactics – what worked, didn’t work?
Team negotiation will be assessed on the following:
•Script written for negotiation
•Assessor observation of role play in particular:
oPreparedness of team
oInvolvement of all team members
oThe types of questions used
oEffectiveness of the outcome

Assessment 4 Learning contract Value 10%
Competences assessed: 3.4, 3.5
At the beginning of the semester students will negotiate and sign a learning contract. The learning contract will address students’ attitude, participation, commitment, and reliability towards learning experience in this course. Students’ performance against the contract obligations fulfilment will be assessed and evaluated.

Assessment Matrix

ElementTask 1Task 2Task 3Task 4
Develop operational plan     x     x  
Plan and manage resource acquisition     x     x     x 
Monitor and review operational performance     x     x     x     x

Other Information

Teacher Contact
Out of class communication to all students will occur using the RMIT student email and/or the Blackboard. It is essential that you check your email or the Blackboard prior to attending each class.
Consultation times will be made available to you in the first week of classes. Consultations may also be arranged via email.

Self Managed Learning
Students will be required to undertake research and assessment practice outside of regular class times. Exercises are provided to students to facilitate their learning in a self-paced manner and form part of the overall achievement of the competencies in this course. Students are reminded that they are expected to spend an equal amount of time outside of class, furthering their understanding of the concepts being taught, as they do in class to be deemed competent in this course.

Academic Administration Procedures
Students who require general assistance should, in the first instance, approach their class teacher. Secondly, students should contact the course coordinator and lastly, the program coordinator.

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. It also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.

For further information including “Plagiarism (and how to avoid it): Resources for Students” please refer to the Plagiarism section of the RMIT Policies, available at in the Plagiarism section.

For information relating to the penalties for plagiarism and cheating, please refer to Regulation 6.1.1 Student Discipline, available at;ID=1db54sd7vspz;STATUS=A;SECTION=2;PAGE_AUTHOR=Andrea%20Syers

Penalties include official reprimand, recording of a failure result or expulsion from the University.

The originality verification software Turnitin (see, may be used on assessments in this course.

Note, if requested by your teacher, you must complete a hardcopy of the RMIT coversheet with your assessment submissions:

To support you with issues associated with the honesty and full referencing of external work presented in assignments, please visit the University website for Academic Integrity:

Specifically, support resources for yourself as a student to ensure that your submitted assessment accurately represents your work are provided at:

Submission of written work/assessment
All of your written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business” which can be found at:

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task. Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

Staple your assignment. Please do not place in plastic binders or plastic pockets.

Attach a signed Assignment Cover Sheet to each submission of written work or assessment. Cover Sheets are available near the lifts on Level 13 or from

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

Supervised Assessment
Unless otherwise instructed by your class teacher, course coordinator or invigilator, the following conditions apply to your supervised assessments:
• All answers are written in blue or black pen only. Answers written in other colours or pencil will not be marked, excluding diagrams.
• The only materials which may be brought into the assessment room are blue or black pens, pencil, eraser and correction fluid. Items such as electronic dictionaries, mobile phones, electronic devices, written material and paper are not to be brought into the assessment room. It is a breach of assessment conditions to have any unauthorized materials or equipment in the assessment room.
• Assessment papers, questions and other material provided by the University are not to be removed from the assessment room.
• There is no communication of any kind with any person either inside or outside the assessment venue, apart from the assessment supervisor/invigilator or course teachers.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Special Consideration can be applied for to obtain a classroom-based deferred assessment, eg: test or a role play.

You may apply for special consideration up to and no later than 48 hours (2 working days) after the date of the classroom based assessment. Forms are available from BTS Reception on Level 13 or from

Grounds for special Consideration may include illness, accident, bereavement, hardship/trauma. All supporting documentation must be included with your application. Completed forms must be addressed submitted to the Hub on Level 4 Building 108. Further information can be accessed from
Special Consideration for extension of time for submittable tasks can be submitted to Program Coordinator, Seymour Jacobson, up to 7 days from the due date of the assessment. After 7 days, the application must go to the Special Consideration Committee. The criteria for this special consideration are no different to those for classroom-based applications. These applications are to be submitted on an Application for Extension of Submittable Work form.
Non and Late Submission of Work
If you do not attempt an assessment or meet an assessment deadline and have not been granted Special Consideration, you will not receive a mark for the assessment and be deemed NYC (Not Yet Competent).

Appealing Assessment
You are entitled to appeal assessment results. Any appeal should be submitted to the Course Co-ordinator Student Liaison, Seymour Jacobson not more than 10 days after receiving notice of the result for the assessment. Please refer to RMIT Policy – Appeal Against Assessment Result available at the Teaching and Learning Policy area.
Sustainability Policy
“In adherence with RMIT’s commitment to sustainability, course teachers will seek to incorporate environmental concerns in the facilitation of this course. This includes, but is not limited to:
•Conserving natural resources
•Using recycled materials wherever possible
•Minimising pollution
•Applying energy savings measures
•Reducing waste
Students are encouraged to identify and follow environmental and resource efficient ways of working whilst studying this course.”

Course Overview: Access Course Overview