Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: EMPL5627C

Course Title: Ensure team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C5225 - Diploma of Management

Course Contact : Seymour Jacobson (Program Coordinator)

Course Contact Phone: +61 3 9925 1563

Course Contact Email:seymour.jacobson@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Experience in frontline, senior supervisory or management positions.

Course Description

This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502A Ensure team effectiveness

Element:

1. Establish team performance plan

1.1  Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2  Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

1.3  Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1  Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2  Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3  Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4  Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1  Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2  Support the team in identifying and resolving work performance problems

3.3  Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders

4. Liaise with stakeholders

4.1  Establish and maintain open communication processes with all stakeholders

4.2  Communicate information from line manager/management to the team

4.3  Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4  Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Performance Criteria:

1. Establish team performance plan

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team

1.3 Support team members in meeting expected performance outcomes

2. Develop and facilitate team cohesion

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed

3. Facilitate teamwork

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders

4. Liaise with stakeholders

4.1 Establish and maintain open communication processes with all stakeholders


Learning Outcomes


This unit addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams.


Details of Learning Activities

Students are required to attend all classes to complete activities and in class assessments. For the duration of the semester each student will work in a team. Students will be assessed on their contribution to the team and their participation in class activities. The class activities provide an opportunity to develop skills and apply theory to real life situations. The learning activities students will take a role in are:
• Case studies
• Project work
• Collaborative classroom activities
• Team activities
• Peer interaction
• Games and simulations
• Reflection and discussion
• Reading the text book
• Accessing materials on line


Teaching Schedule

Week BeginningTopicsResourcesCompetences
Week 1
8 February
Introduction
Course Overview
Discuss Assessments
Students/Teaching staff
Course Guide/Assessments
Blackboard
 
BSBWOR 502A
 Week 2
15 February
 Introduction to Organisations and Management
 Cole Chapter 1&2
 
BSBWOR502A/1.1
 Week 3
22 February
 Group & Team Theory
Group Forming
Introducing Assessment 1

 Cole Chapter 13
 
BSBWOR502A/2
 Week 4
1 March
Teams Facilitation Cole Chapter 13
BSBWOR502A/1.1
BSBWOR502A/1.3
BSBWOR502A/3.1
 Week 5
8 March
(Labour Day Public Holiday Monday)
 Planning & Goal Setting Cole Chapter 17 

BSBWOR502A/1.2
 Week 6
15 March
 Decision Making and Problem Solving
 Cole Chapter 18BSBWOR502A/2.4
BSBWOR502A/3.2
BSBWOR502A/4.3
BSBWOR502A/4.4

Week 7
22 March
Managerial Communication and Feedback Cole Chapter 5BSBWOR502A/2.3
BSBWOR502A/4.1
BSBWOR502A/4.3
Week 8
29 March

Performance management

Review Assessment 1

 Cole Chapter 11BSBWOR502A/1.2

MID SEMESTER BREAK

Week 8

5 March

 1st - 7th April

Performance management

Review Assessment 1

 BSBWOR502A/1.2
Week 9 
12 April 
 Assessment 1
In Class Activity
Mandatory Attendance
 BSBWOR502A/01
BSBWOR502A/02
BSBWOR502A/03
 Week 10
19 April
 Providing Leadership & Motivating Others
Introducing Assessment 2
 Cole: Chapters 9 & 10
BSBWOR502A/2.2
BSBOWR502A/3.3

 Week 11
26 April
 Change and Conflict Management
 Cole Chapter 7 & 21
Assessment 1 DUE
on a class day
BSBWOR502A/4.3
BSBWOR502A/4.4
 Week 12
3 May
 Review Assessment 2



Week 13
10 May
Student Presentations   
 Week 14
17 May
 Student Presentations
 Assessment 2 DUE
on a class day
 
 Week 15
224 May
 Student Presentations  
Week 16
31 May
Assessments Feedback Assessment 3 DUE on a class day 


Learning Resources

Prescribed Texts

Cole, K 2010, Management Theory and Practice, 4th ed, Pearson Prentice Hill, French Forest NSW


References


Other Resources


Overview of Assessment

See Part B


Assessment Tasks

Important Point:
All assessments are graded. To pass the course, students must submit all assessments, achieve competency in all course elements and gain at least 50% mark value overall.
The teacher may assess a student verbally. A student may be asked to meet with the teacher and discuss their assignment to clarify material, their contribution to a group assessment, or validate the underpinning skills and knowledge required for competency assessment.

Assessment Task 1- In class group activity and individual report
Activity Week 9, Report Due Week 11
Individual Mark Value 30%

Individual assessment prepare a 1500 word report based on an in class group activity conducted in Week 9 (attendance mandatory). This assessment addresses competency elements:
• BSBWOR502A/01 Establish team performance plan
• BSBWOR502A/02 Develop and facilitate team cohesion
• BSBWOR502A/03 Facilitate team work


Assessment Task 2, Case Study & Oral Presentation
Individual mark Value 50%, Due Week 14

Individual Report 30%
Oral presentation 20%

This assessment addresses competency elements:
• BSBWOR502A/01 Establish team performance plan
• BSBWOR502A/02 Develop and facilitate team cohesion
• BSBWOR502A/04 Liaise with stakeholders


Assessment Task 3, 


Due Week 16

This assessment addresses competency elements:
• BSBWOR502A/01 Establish team performance plan
• BSBWOR502A/02 Develop and facilitate team cohesion
• BSBWOR502A/03 Facilitate team work
• BSBWOR502A/04 Liaise with stakeholders


Assessment Matrix

ElementAssessment 1Assessment 2 Assessment 3
BSBWOR502A/1
Establish team performance plan
          X          X          X
BSBWOR502A/2
Develop and facilitate team cohesion
          X          X         X
BSBWOR502A/3
Facilitate team work
          X         
          X
BSBWOR502A/4
Liaise with stakeholders
            X         
          X

Other Information

Teacher Contact
Out of class communication to all students will occur using the RMIT student email. It is essential that you check your email prior to attending each class.
Consultation times will be made available to you in the first week of classes. Consultations may also be arranged via email.

Self Managed Learning
The student will be required to undertake research and assessment practice outside of regular class times. Exercises are provided to the student to facilitate their learning in a self-paced manner and form part of the overall achievement of the competencies in this course. Students are reminded that they are expected to spend an equal amount of time outside of class, furthering their understanding of the concepts being taught, as they do in class to be deemed competent in this course.

Course Evaluation and Feedback
You will receive ongoing feedback on your progress in the course. Feedback on assessment will be given in timely manner. You will be informed about how to improve your performance in the competency/course and what you need to do to be deemed competent or to gain a pass in the assessment. Feedback on the course itself is welcome at any time to the class teacher, course coordinator or program coordinator. Periodic course evaluation surveys are also conducted.

Academic Administration Procedures
Students who require general assistance should, in the first instance, approach their class teacher. Secondly, students should contact the course coordinator and lastly, the program coordinator.

Plagiarism
Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. it also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.

For further information including “Plagiarism (and how to avoid it): Resources for Students” please refer to the Plagiarism section of the RMIT Policies, available at http://www.rmit.edu.au/governance/policies in the Teaching and Learning Policy section.

For information relating to the penalties for plagiarism and cheating, please refer to Regulation 6.1.1 Student Discipline available at http://mams.rmit.edu.au/j4lb68xx36oj1.pdf
Penalties include official reprimand, recording of a failure result or expulsion from the University.

The originality verification software “Turnitin” (see http://www.turnitin.com), may be used on assessments in this course.
Please note:
ALL your assessment submissions must include completed hardcopy of the RMIT coversheet: http://mams.rmit.edu.au/rbkf8knmzbla1.doc

To support you with issues associated with the honesty and full referencing of external work presented in assignments, please visit the University website for Academic Integrity: http://www.rmit.edu.au/academicintegrity

Specifically, support resources for yourself as a student to ensure that your submitted assessment accurately represents your work are provided at: http://www.rmit.edu.au/academicintegrity/students

Submission of written work/assessment
All of your written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business” which can be found at: http://mams.rmit.edu.au/s9sx559hurvc.rtf

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task. Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

Staple your assignment. Please do not place in plastic binders or plastic pockets.

Attach a signed Assignment Cover Sheet to each submission of written work or assessment. Cover Sheets are available near the lifts on Level 13 or from http://mams.rmit.edu.au/7ksj9bbov094.doc

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.
Supervised Assessment
Unless otherwise instructed by your class teacher, course coordinator or invigilator, the following conditions apply to your supervised assessments:
• All answers are written in blue or black pen only. Answers written in other colours or pencil will not be marked, excluding diagrams.
• The only materials which may be brought into the assessment room are blue or black pens, pencil, eraser and correction fluid. Items such as electronic dictionaries, mobile phones, electronic devices, written material and paper are not to be brought into the assessment room. It is a breach of assessment conditions to have any unauthorized materials or equipment in the assessment room.
• Assessment papers, questions and other material provided by the University are not to be removed from the assessment room.
• There is no communication of any kind with any person either inside or outside the assessment venue, apart from the assessment supervisor/invigilator or course teachers.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Special Consideration can be applied for to obtain a classroom-based deferred assessment, e.g.: test or a role play.

You may apply for special consideration up to and no later than 48 hours (2 working days) after the date of the classroom based assessment. Forms are available from BTS Reception on Level 13 or from http://www.rmit.edu.au/students/forms

Grounds for special Consideration may include illness, accident, bereavement, and hardship/trauma. All supporting documentation must be included with your application. Completed forms must be addressed submitted to the Hub on Level 4 Building 108. Further information can be accessed from http://www.rmit.edu.au/students/specialconsideration
Special Consideration for extension of time for submittable tasks can be submitted to Program Coordinator, Seymour Jacobson, up to 7 days from the due date of the assessment. After 7 days, the application must go to the Special Consideration Committee. The criteria for this special consideration are no different to those for classroom-based applications. These applications are to be submitted on an Application for Extension of Submittable Work form.
Non and Late Submission of Work
If you do not attempt an assessment or meet an assessment deadline and have not been granted Special Consideration, you will not receive a mark for the assessment and be deemed NYC (Not Yet Competent).

Non and Late Submission of Work
If you do not attempt an assessment or meet an assessment deadline and have not been granted Special Consideration, you will not receive a mark for the assessment and be deemed NYC (Not Yet Competent).

Appealing Assessment
You are entitled to appeal assessment results. Any appeal should be submitted to the Course Co-ordinator Student Liaison, Seymour Jacobson not more than 10 days after receiving notice of the result for the assessment. Please refer to RMIT Policy – Appeal Against Assessment Result available at http://www.rmit.edu.au/governance/policies in the Teaching and Learning Policy area.
Variations to Assessment:
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. The students enrolled in that course have received notice in writing of the proposed change;
2. The change is approved by the Head of School and not less than seventy percent of students enrolled in that course.
Relevant previous study or work/life experience and credit in this course (RPL, RLE or CT):
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s).
Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant, valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc.); work samples; references; documents, etc. Please speak to your teacher before applying. To apply, you should obtain RPL Information from BTS Reception on level 13. Forms are also available at Reception or from the RMIT Website at http://www.rmit.edu.au/student-records/studentforms. You should complete the appropriate form (RPL and or Credit Transfer), attach the relevant supporting documentation and submit to the Program Coordinator via Level 1 reception within on month of enrolling.

Variations to Assessment:
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. The students enrolled in that course have received notice in writing of the proposed change;
2. The change is approved by the Head of School and not less than seventy percent of students enrolled in that course.
Relevant previous study or work/life experience and credit in this course (RPL, RLE or CT):
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s).


Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant, valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc.); work samples; references; documents, etc. Please speak to your teacher before applying. To apply, you should obtain RPL Information from BTS Reception on level 13. Forms are also available at Reception or from the RMIT Website at http://www.rmit.edu.au/students/forms. You should complete the appropriate form (RPL and or Credit Transfer), attach the relevant supporting documentation and submit to the Program Coordinator via Level 1 reception within on month of enrolling. 
 

Sustainability Policy
“In adherence with RMIT’s commitment to sustainability, course teachers will seek to incorporate environmental concerns in the facilitation of this course. This includes, but is not limited to:
• Conserving natural resources
• Using recycled materials wherever possible
• Minimising pollution
• Applying energy savings measures
• Reducing waste
Students are encouraged to identify and follow environmental and resource efficient ways of working whilst studying this course.”


IT IS THE RESPONSIBILITY OF THE STUDENT TO READ AND ENSURE THAT THEY UNDERSTAND THE COURSE GUIDE

Course Overview: Access Course Overview