Course Title: Work effectively as a visual merchandiser

Part A: Course Overview

Program: C5235

Course Title: Work effectively as a visual merchandiser

Portfolio: DSC

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


320T Design (TAFE)


Course Contact: Neville Whetton and Justin Compton

Course Contact Phone: +61 3 9925 4211

Course Contact Email:

Course Description

This unit may apply to personnel engaged in a visual merchandiser job role. It requires the team member to demonstrate an understanding of workplace policies and legislation regarding work availability and rosters, work duties, and relevant awards or agreements. Demonstrated understanding of the role and function of visual merchandisers, the specific workplace culture, inclusive behaviour, effective management of personal presentation, hygiene, and time; and ability to efficiently prioritise and complete tasks under instruction are also required.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

SIRRIND001A Work effectively as a visual merchandiser


Develop knowledge of visual merchandising in the retail and exhibition industries.
Determine roles and responsibilities in a visual merchandising work environment
Work effectively in a visual merchandising environment.
Maintain personal presentation.
Follow routine instructions.

Learning Outcomes

•ability to identify and access relevant sources of information
•ability to follow store policy and procedures
•maintaining personal presentation
•interpersonal communication skills to:
ofollow routine instructions through clear and direct communication
oask questions to identify and confirm requirements
ouse language and concepts appropriate to cultural differences
ouse and interpret non-verbal communication
•literacy skills in reading and interpreting workplace documents
•working within and setting timelines and priorities
•ability to work as a team member and as an individual.

Overview of Assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
•observation of performance in the workplace
•a simulated retail illustration project environment
•third-party reports from a supervisor
•customer feedback
•answers to questions about specific skills and knowledge
•review of portfolios of evidence and third-party workplace reports of on-the-job performance.