Course Title: Develop, implement and promote effective workplace communication

Part A: Course Overview

Program: C5244

Course Title: Develop, implement and promote effective workplace communication

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

BUSM8716C

City Campus

TAFE

365T Global, Urban & Social Studies

Face-to-Face or Workplace

Term1 2013,
Term1 2014

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email: jennifer.brooker@rmit.edu.au


Course Description

This course is part of the Diploma of Youth Work.  Designed for those working in the sector already, this particular course will help students consolidate the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations


Pre-requisite Courses and Assumed Knowledge and Capabilities

To gain entry into CHC51408 Diploma of Youth Work candidates must:

Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

CHCCOM403A Utilise targeted communication skills to build relationships
CHCCS400C Work within a relevant legal and ethical framework
CHCCS422B Respond holistically to client issues and refer appropriately
CHCYTH401B Engage respectfully with young people
CHCYTH402C Work effectively with young people in a youth work context
HLTHIR403C Work effectively with culturally diverse clients & co-workers
HLTWHS300A Contribute to WHS processes

OR
Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
The exercise of discretionary judgement and decision making under general guidance.
 



National Competency Codes and Titles

National Element Code & Title:

CHCCOM504B Develop, implement and promote effective workplace communication

Elements:

Conduct interviews

Contribute to the development of effective communication strategies

Facilitate group discussions

Facilitate work group interaction

Produce quality written materials

Represent the organisation to a range of groups

Use specific communication techniques to assist in resolving conflict


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.


Overview of Assessment

Assessment for the Diploma of Youth work consists of:

  • An evidence matrix
  • Knowledge quesitons
  • Simulations
  • Research paper
  • Project brief
  • Project evaluation