Course Title: Develop, implement and promote effective workplace communication
Part B: Course Detail
Teaching Period: Term1 2011
Course Code: HWSS5431C
Course Title: Develop, implement and promote effective workplace communication
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C5244 - Diploma of Youth Work
Course Contact : Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email:jennifer.brooker@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Spiros Soulis - Course Coordinator
9925 4230
Zaina Nehme - Teacher
9925 4552
Nominal Hours: 80
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre or co-requisites for this course.
Course Description
This unit describes the knowledge and skills required to apply higher level communication skills that underpin effective workplace operations
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM504A Develop, implement and promote effective workplace communication |
Element: |
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Performance Criteria: |
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Learning Outcomes
Undertaking this course will provide you with high level communication skills which may be applied across a range of workplace contexts involving development, application and evaluation of communication strategies to effectively address identified client needs and promote the organisation
Details of Learning Activities
During the course of the year you will have the opportunity to demonstrate your skills and knowledge in this unit via a variety of learning activities designed to complement and enhance your professional practice. These activities will include:
Responses to underpinning knowledge questions which you will be given over the course of the year
Simulations and role plays
Production of an evidence portfolio - showcasing the work you have done or are doing in relation to the unit topic
Planning, implementing and evaluation of a youth-specific project
Teaching Schedule
This course is clustered with other Units in the Diploma - with teaching and learning taking place through:
Workshop attendance and participation
Assessment tasks
Work-based projects and reflection
Study and research - class and work based
Field trips
Learning Resources
Prescribed Texts
References
Other Resources
All relevant resources for this unit will be provided to you in class or via RMIT’s online learning system, Blackboard. Training is how to use Blackboard will be made available to you during orientation.
Overview of Assessment
Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.
Assessment Tasks
You will be required to demonstrate your competency in this unit via a variety of tasks including but not restricted to:
Attendance and participation in workshops
Responses to underpinning knowledge questions which you will be given over the course of the year
Simulations and role plays
Production of an evidence portfolio - showcasing the work you have done or are doing in relation to the unit topic
Planning, implementing and evaluation of a youth-specific project
Assessment Matrix
Course Overview: Access Course Overview