Course Title: Facilitate links with other services

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5433C

Course Title: Facilitate links with other services

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

To gain entry into CHC51408 Diploma of Youth Work candidates must:

Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

 CHCCOM403C Utilise specialist communication skills to build relationships
 CHCCS404A Work within a relevant legal and ethical framework
 CHCCS422A Respond holistically to client issues and refer appropriately
 CHCYTH401A Engage respectfully with young people
 CHCYTH402A Work effectively with young people within the youth work context
 HLTHIR403B Work effectively with culturally diverse clients & co-workers
 HLTOHS300A Contribute to OHS processes


Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

 The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
 A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
 The exercise of discretionary judgement and decision making under general guidance.

Course Description

Ths unit describes the knowledge and skills required to liaise and facilitate linkages between all community services including specialist and gerneralist services in the community  to ensure support of people in need.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET404A Facilitate links with other services


Identify and maintain links with relevant services.

Performance Criteria:

1.1 Gather and store information on relevant services as  appropriate
1.2 Identify, develop and maintain commuication processes within and across services to establish and maintain inter- and intra-sector links
1.3 Maintain active particpation in relevant networks
1.4 Maintain information on the organisation's range of services


Provide relevant information to services.

Performance Criteria:

2.1 Respond to information requests from other organisation as appropriate
2.2 Maintain knowledge of and access to internal means of support wihthn own organisation
2.3 Provide information and resources to support community groups as appropriate
2.4 Ensure materials and resources provided are relevant and current
2.5 Seek feedback on the materials and resources and use in developing future materials and resources.


Work with and support other organisations to enhance service delivery.

Performance Criteria:

3.1 Define the type and level of support to be provided and negotiate with the relevant organisation
3.2 Maintain approrpiate support and contact with people referred
3.3 Provide information to services in line with organsiation confidentiality, consent and privacy policies and procedures
3.4 Develop and negotiate longer term plans to assist  servoces to operate self-sufficently

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements;

Identify and maintain links with relevant services.
Provide relevant information to services.
Work with and support other organisations to enhance service delivery.

Details of Learning Activities

Classes are scheduled on the last Friday of every month throughout the year. Students will be given readings in preparation for each workshop. Led by industry leaders, these workshops take students through a variety of in-class tasks and scenarios with the intention of extending their current working knowledge of Youth Work practice. The work undertaken in class is invaluable for the assessment tasks.
It is expected that time spent out of the classroom will be dedicated to completing the various assessment tasks listed below.
Students will be expected to make use of the Learning Hub as part of their on-line studies which are part of the course.

Teaching Schedule

Students meet the last Friday of every month to undertake a workshop which will focus on each of the competencies.
An RPL process is undertaken with each student within the first 6 weeks of the course.
After each workshop students will be given an underpinning knowledge question to complete for the following workshop. The other assessments are completed throughout the year.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.

Assessment Tasks

Students will be involved in a variety of assessment tasks throughout the course, including:
• Simulations
• A major project brief
• A final project report
• Underpinning knowledge questions and answers (one per month)
• A research essay
• An evidence portfolio
• Workshop participation.

Assessment Matrix

Course Overview: Access Course Overview