Course Title: Manage service response to young people in crisis

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: HWSS5436C

Course Title: Manage service response to young people in crisis

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

To gain entry into CHC51408 Diploma of Youth Work candidates must:

1. Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

• CHCCOM403C Utilise specialist communication skills to build relationships
• CHCCS404A Work within a relevant legal and ethical framework
• CHCCS422A Respond holistically to client issues and refer appropriately
• CHCYTH401A Engage respectfully with young people
• CHCYTH402A Work effectively with young people within the youth work context
• HLTHIR403B Work effectively with culturally diverse clients & co-workers
• HLTOHS300A Contribute to OHS processes


2. Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

 The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
 A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
 The exercise of discretionary judgement and decision making under general guidance.

Course Description

This unit describes the knowledge and skills required to develop an agency approach to young people in crisis.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH608C Manage service response to young people in crisis


Follow up crisis situations.

Performance Criteria:

1  Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures
2  Define debriefing procedures and implement routinely
3  Provide opportunity for participation in review and evaluation of organisation responsiveness
4  Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed


Implement a framework for preventing crisis situations.

Performance Criteria:

1  Develop framework to address prevention and response to critical situations and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context
2  Establish appropriate resources and mechanisms to assist workers to deal with crisis situations
3  Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel
4  Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility
5  Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations


Support staff in responding to a crisis.

Performance Criteria:

1  Establish appropriate protocols for managing potential and actual crisis situations
2  Draft, regularly update procedures for the management of crises and communicate to staff and other relevant personnel
3  Ensure crisis management procedures which are developed are consistent with legal and organisation obligations and constraints
4  Allocate resources for prompt and effective response to crisis situations
5  Provide appropriate crisis response training and update briefings to workers on a regular basis
6  Formulate appropriate advice for upgrade of organisation procedures including those related to work health and safety (WHS) and other industrial and legislative requirements

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements;

Follow up crisis situations.
Implement a framework for preventing crisis situations.
Support staff in responding to a crisis.

Details of Learning Activities

Classes are scheduled on the last Friday of every month throughout the year. Students will be given readings in preparation for each workshop. Led by industry leaders, these workshops take students through a variety of in-class tasks and scenarios with the intention of extending their current working knowledge of Youth Work practice. The work undertaken in class is invaluable for the assessment tasks.
It is expected that time spent out of the classroom will be dedicated to completing the various assessment tasks listed below.
Students will be expected to make use of the Learning Hub as part of their on-line studies which are part of the course.

Teaching Schedule

This course is delivered in the July workshop, along with CHCYTH501A Develop and implement procedures to enable young people to address their needs.

Learning Resources

Prescribed Texts


Other Resources

Students will be given additional reading material prior to the class. 

Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.

Assessment Tasks

For this course your assessment tasks will be:

• UNDERPINNING KNOWLEDGE QUESTION -To research a range of materials and address the set questions by discussing with peers and documenting conclusions drawn. Discussion and reflection to be focused on how Youth Work concepts and principles covered in the readings and workshops apply in the context of developing and supporting a community of practice. Due April 18
• PROJECT USING A PROJECT PRO-FORMA (Project Brief) -To research, implement and report on procedures and practices that will enable the establishment of a project. It involves working with colleagues in groups and teams focusing on the development of a project as a means of building capacity within a defined workplace environment. due April 18
• RESEARCH PAPER -As part of this assessment task you will be required to read the policy framework “Positive pathways for Victoria’s vulnerable young people” (located on USB) and reflect on the implications of this framework on your current work practice Due September 26
• FINAL PROJECT REPORT To report and/or present on the research, implementation, procedures and practices of the project undertaken
• EVIDENCE PORTFOLIO A compilation of evidence examples of the students’ roles and responsibilities within the youth work program and of work undertaken within their own community/organization. Final due date: Nov

Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview