Course Title: Develop and implement procedures to enable young people to address their needs

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: HWSS5437C

Course Title: Develop and implement procedures to enable young people to address their needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

To gain entry into CHC51408 Diploma of Youth Work candidates must:

Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

 CHCCOM403C Utilise specialist communication skills to build relationships
 CHCCS404A Work within a relevant legal and ethical framework
 CHCCS422A Respond holistically to client issues and refer appropriately
 CHCYTH401A Engage respectfully with young people
 CHCYTH402A Work effectively with young people within the youth work context
 HLTHIR403B Work effectively with culturally diverse clients & co-workers
 HLTOHS300A Contribute to OHS processes


Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

 The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
 A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
 The exercise of discretionary judgement and decision making under general guidance.

Course Description

This uit describes the knowledge and skills required to monitor and upgrade organisation approaches to young people with highly complex problems.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH501A Develop and implement procedures to enable young people to address their needs


Develop support programs for young people.

Performance Criteria:

1.1 Assess specific needs of the young person and match to an existing program
1.2 Employ appropriate communication techniques to engage young person and to address specific needs
1.3 Consult relevant community organisations to identify available support programs that meet specific needs of clients
1.4 Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existing programs
1.5 Provide relevant information to client as appropriate


Ensure that young people with complex needs receive appropriate services.

Performance Criteria:

2.1 Implement procedures to ensure indications of physical, emotional, psychological or sexual abuse are identified and addressed
2.2 Define appropriate procedures and put in place to minimise effects of any aggressive or abusive behaviour of clients including identifying:
• 'at risk' behaviour patterns
• a range of alternative strategies
• quick response actions
• support behaviours
• protocols of behaviour
2.3 Employ appropriate approaches and language to enable clients to express their ideas in a range of ways


Liaise with other services and organisations.

Performance Criteria:

3.1 Design and implement appropriate referral systems and procedures to ensure special needs of clients can be addressed
3.2 Identify and access support facilities required to optimise client access to specialist services
3.3 Ensure support and advocacy services provided reflect organisation procedures, respect the young person's rights and are appropriate to cultural and other individual circumstances
3.4 Consult with relevant professionals and service providers to ensure broad and comprehensive client service delivery


Monitor and upgrade support provided by the organisation.

Performance Criteria:

4.1 Regularly review information and services provided to clients to assess continuing relevance and effectiveness
4.2 Periodically review assessment, support and referral systems used within the agency
4.3 Hold appropriate debriefings with workers for the purposes of counselling, identifying training needs and evaluating client service delivery
4.4 Identify problems experienced by workers, assess appropriate adjustments to service delivery and negotiate with relevant staff
4.5 Provide support and supervision to other workers as required in accordance with organisation procedures
4.6 Arrange regular debriefings with associated organisations and service providers and produce and provide reports in accordance with organisation procedures

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements;

Develop support programs for young people.
Ensure that young people with complex needs receive appropriate services.
Liaise with other services and organisations.
Monitor and upgrade support provided by the organisation.

Details of Learning Activities


Teaching Schedule

Students meet the last Friday of every month to undertake a workshop which will focus on each of the competencies.
An RPL process is undertaken with each student within the first 6 weeks of the course.
After each workshop students will be given an underpinning knowledge question to complete for the following workshop. The other assessments are completed throughout the year.

Learning Resources

Prescribed Texts


Other Resources


Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.

Assessment Tasks


Assessment Matrix


Other Information


Course Overview: Access Course Overview