Course Title: Develop and implement procedures to enable young people to address their needs

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5437C

Course Title: Develop and implement procedures to enable young people to address their needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

To gain entry into CHC51408 Diploma of Youth Work candidates must:

Be recognised, as competent through a recognised training package or recognition process, against the following compulsory units of CHC41808 Certificate IV in Youth Work:

 CHCCOM403C Utilise specialist communication skills to build relationships
 CHCCS404A Work within a relevant legal and ethical framework
 CHCCS422A Respond holistically to client issues and refer appropriately
 CHCYTH401A Engage respectfully with young people
 CHCYTH402A Work effectively with young people within the youth work context
 HLTHIR403B Work effectively with culturally diverse clients & co-workers
 HLTOHS300A Contribute to OHS processes


Have suitable relevant youth sector experience and knowledge to indicate likely success at this level of qualification in a job role involving:

 The application of knowledge with depth in some areas and demonstration of a broad range of technical and other skills
 A wide range of tasks and skills in a variety of contexts, with a complexity in the range and choices of actions required
 The exercise of discretionary judgement and decision making under general guidance.

Course Description

This uit describes the knowledge and skills required to monitor and upgrade organisation approaches to young people with highly complex problems.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCYTH501A Develop and implement procedures to enable young people to address their needs


Develop support programs for young people.

Performance Criteria:

1.1 Assess specific needs of the young person and match to an existing program
1.2 Employ appropriate communication techniques to engage young person and to address specific needs
1.3 Consult relevant community organisations to identify available support programs that meet specific needs of clients
1.4 Undertake appropriate work to ensure a thorough knowledge of content, purpose and access protocols of existing programs
1.5 Provide relevant information to client as appropriate


Ensure that young people with complex needs receive appropriate services.

Performance Criteria:

2.1 Implement procedures to ensure indications of physical, emotional, psychological or sexual abuse are identified and addressed
2.2 Define appropriate procedures and put in place to minimise effects of any aggressive or abusive behaviour of clients including identifying:
• 'at risk' behaviour patterns
• a range of alternative strategies
• quick response actions
• support behaviours
• protocols of behaviour
2.3 Employ appropriate approaches and language to enable clients to express their ideas in a range of ways


Liaise with other services and organisations.

Performance Criteria:

3.1 Design and implement appropriate referral systems and procedures to ensure special needs of clients can be addressed
3.2 Identify and access support facilities required to optimise client access to specialist services
3.3 Ensure support and advocacy services provided reflect organisation procedures, respect the young person's rights and are appropriate to cultural and other individual circumstances
3.4 Consult with relevant professionals and service providers to ensure broad and comprehensive client service delivery


Monitor and upgrade support provided by the organisation.

Performance Criteria:

4.1 Regularly review information and services provided to clients to assess continuing relevance and effectiveness
4.2 Periodically review assessment, support and referral systems used within the agency
4.3 Hold appropriate debriefings with workers for the purposes of counselling, identifying training needs and evaluating client service delivery
4.4 Identify problems experienced by workers, assess appropriate adjustments to service delivery and negotiate with relevant staff
4.5 Provide support and supervision to other workers as required in accordance with organisation procedures
4.6 Arrange regular debriefings with associated organisations and service providers and produce and provide reports in accordance with organisation procedures

Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements;

Develop support programs for young people.
Ensure that young people with complex needs receive appropriate services.
Liaise with other services and organisations.
Monitor and upgrade support provided by the organisation.

Details of Learning Activities

Classes are scheduled on the last Friday of every month throughout the year. Students will be given readings in preparation for each workshop. Led by industry leaders, these workshops take students through a variety of in-class tasks and scenarios with the intention of extending their current working knowledge of Youth Work practice. The work undertaken in class is invaluable for the assessment tasks.

It is expected that time spent out of the classroom will be dedicated to completing the various assessment tasks listed below.
Students will be expected to make use of the Learning Hub as part of their on-line studies which are part of the course.

Teaching Schedule

This course will be delivered as part of the July workshop schedule as per your student timetable.

Learning Resources

Prescribed Texts


Other Resources

You will be provided with the resources and tools for learning in this course. These resources will also be available through Blackboard. You will also have access to the resources in the library.

Overview of Assessment

Assessment in this unit enables participants to gain skills and knowledge that are directly applicable to their workplace while being encouraged to share current work practices. Assessment tasks involve team and individual projects and written assessment including questions and case studies. Based on your individual learning plan, you will be offered a number of learning strategies including workshop attendance, project work development and workplace support to your assessment needs for this program.

Assessment Tasks

Students will be involved in a variety of assessment tasks throughout the course, including:
• Simulations
• A major project brief
• A final project report
• Underpinning knowledge questions and answers (one per month)
• A research essay
• An evidence portfolio
• Workshop participation.

Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend the workshop in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7  

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1  

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w  

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n  

Course Overview: Access Course Overview