Course Title: Maintain legal and ethical work practices

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: HWSS5750C

Course Title: Maintain legal and ethical work practices

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5244 - Diploma of Youth Work

Course Contact : Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact

Name and Contact Details of All Other Relevant Staff

Anne Fitzpatrick

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the skills and knowledge required by those working at a management level to maintain an effective work environment in a community sector work context.  It includes monitoring, coordinating and promoting ethical, safe and effective work practices in line with established work requirements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS502C Maintain legal and ethical work practices


Monitor application of organisation policies and practices

Performance Criteria:

1 Monitor work performance to ensure organisation policies, protocols and procedures are appropriately and consistently addressed

2 Provide information and support to initiate and contribute to the review and development of policies and protocols in line with work role

3 Clarify scope of work for staff to address requirements of position specifications and role responsibilities

4 Provide clarification for any uncertainty with regard to scope of practice in line with organisation requirements and legal and ethical guidelines

5 Monitor work instructions provided to staff to ensure their clarity and appropriateness in line with organisation requirements and legal and ethical guidelines


Monitor ethical work practices

Performance Criteria:

1 Monitor service delivery to ensure client rights are protected and services are delivered to clients with respect for diversity of personal values, beliefs and attitudes

2 Monitor staff ability to use effective problem solving techniques when exposed to competing value systems

3 Identify potential ethical issues and ethical dilemmas in the workplace and discuss with staff to ensure maintenance of ethical work practices

4 Use codes of ethics to recognise and report unethical conduct according to established protocols


Promote the importance of applying legislation and common law relevant to work role

Performance Criteria:

1 Identify and explain legal responsibilities and obligations relating to identified work role/s

2 Identify and explain key statutory and regulatory requirements relating to identified work role/s

3 Encourage staff to clarify and fulfil duty of care responsibilities in the course of practice, to accept responsibility and be accountable for own actions and to maintain confidentiality in line with organisation guidelines

4 Identify and promote opportunities for staff to involve clients in decision-making and to seek client agreement prior to service provision


Take corrective action when client rights and interests are not being protected

Performance Criteria:

1 Ensure client and/or their advocate/s are supported to identify and express their concerns

2 Instigate and monitor referral of client and/or their advocate/s to advocacy services as appropriate

3 Manage client complaint/s in line with organisation policy and protocols

4 Take action in line with organisation protocols to address witnessed signs or evidence consistent with financial, physical, emotional, sexual abuse and/or neglect of the client

5 Work with an understanding and appreciation of the role and responsibilities of legal guardians

Learning Outcomes

 On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

There will be numerous learning activities as part of this course. These will include, but not be limited to:
• Analysis/Critique of relevant reading material
• Group discussions
• Peer learning
• Case studies
• Analysis of current affairs

Teaching Schedule

This course is delivered with simultaneously with CHCCHILD404B Support the rights and safety of children and young people, over two workshops as per your student timetable:
• February 2014
• November 2014.

Learning Resources

Prescribed Texts


Other Resources

Students will be required to utilise the Learning Hub as part of this course.

Overview of Assessment

Students will be involved in a variety of assessment tasks throughout the course, including:
• Simulations
• A major project brief
• A final project report
• Underpinning knowledge questions and answers (one per month)
• A research essay
• An evidence portfolio


Assessment Tasks

The specific assessment tasks for this unit are as follows:

  •  RESEARCH PAPER: As part of this assessment task you will be required to read the policy framework “Positive pathways for Victoria’s vulnerable young people” (located on USB) and reflect on the implications of this framework on your current work practice
  • CASE STUDY AND SCENARIO ANALYSIS: A written assessment task which analyses persons, events, decisions, projects, policies, institutions, or other systems encountered within a youth work program, through an analytical framework.


Assessment Matrix

This program in delivered in accordance with competency-based assessment. The grades are as follows:

  • CA: Competency Achieved
  • NYC: Not Yet Competent
  • DNS: Did Not Submit for assessment.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend the workshop in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by the teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview