Course Title: Work effectively with culturally diverse clients and co-workers
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: NURS5137C
Course Title: Work effectively with culturally diverse clients and co-workers
School: 155T Life & Physical Sciences
Campus: City Campus
Program: C5246 - Diploma of Nursing (Enrolled/Division 2 nursing)
Course Contact : Carylin Lenehan
Course Contact Phone: +61 3 9925 4837
Course Contact Email:carylin.lenehan@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
City Campus
- Simone Allison
- Email: simone.allison@rmit.edu.au
- Phone: 03 9925 4809
Bundoora Campus:
- Erica Keen
- Email: erica.keen@rmit.edu.au
- Phone: 03 9925 4809
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR403B Work effectively with culturally diverse clients and co-workers |
Element: |
1. Reflect cultural awareness in work practice |
Performance Criteria: |
1.1 Demonstrate awareness of culture as a factor in all 2.1 Show respect for cultural diversity in all 3.1 Show respect for cultural diversity in all |
Learning Outcomes
At the end of this unit students should be able to:
• Reflect cultural awareness in work practice
• Accept cultural diversity as a basis for effective work place and professional relationships
• Communicate effectively with culturally diverse persons
• Resolve cross – cultural misunderstandings
Details of Learning Activities
• Formal classroom discussion.
• Group work,
• Self-directed learning,
• Presentations,
• Lectures
Teaching Schedule
Lesson 1. Cultural awareness and diversity
• Discuss cultural diversity
• Discuss trans-cultural nursing
Lesson 2. Accept cultural diversity as a basis for effective workplace and professional relationship
• Discuss the resources and communication strategies to facilitate and ensure health care delivery in a cross cultural context, including workplace strategies and individual strategies, and the implementation of culturally appropriate practices in the professional setting
Lesson 3. Effective cross cultural communication
Discuss cross cultural communication and negotiation.
Define terms and concept relevant to cross cultural communication.
Lesson 4. Resolve cross cultural misunderstanding
Discuss strategies to eliminate bias & discrimination, including: cross cultural work teams, cross cultural employee representation on committees.
Learning Resources
Prescribed Texts
No prescribed text in this course |
References
Recommended reading: |
Other Resources
All classroom powerpoints will be posted on student Blackboard
Overview of Assessment
• Assignment Case Scenario 100%
• Attendance of classes 80% required
Assessment Tasks
All assessments for this course must have a competency grade to be deemed competent
All assessment must have a minimum grade of 60% to be deemed competent
A classroom attendance of 80% requirement
Assessment Matrix
- 60 -69 -CAG
- 70 -79 - CC
- 80 - 89 - CDI
- 90 -100 - CHD
Other Information
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do
the task outlined in elements and performance criteria of this unit, manage the task and
manage contingencies in the context of the identified work role
This includes knowledge of:
 Availability of resources and assistance within and external to the organisation in
relation to cultural diversity issues
 Own cultural conceptions and pre-conceptions and perspective of diverse cultures
 Recognition of cultural diversity in Australian society with many individuals living in
many cultures
 Recognition of cultural influences and changing cultural practices in Australia and its
impact on diverse communities that make up Australian society
 Recognition of culture as a dynamic social phenomenon
 Recognition of culture as a range of social practices and beliefs evolving over time
 Recognition of impact of cultural practices and experiences on personal behaviour,
interpersonal relationships, perception and social expectations of others
 Recognition of the unique way individuals may experience a culture and respond to past
experiences
 Recognition that the word ’normal’ is a value-laden, excluding concept that often
precludes acknowledgment of the diversity of people, their life experiences and
situations
 The principles of equal employment opportunity, sex, race, disability, anti-discrimination
and similar legislation and the implications for work and social practices
 The role and use of language and cultural interpreters
Course Overview: Access Course Overview