Course Title: Facilitate links with other services

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5753C

Course Title: Facilitate links with other services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5247 - Diploma of Community Development

Course Contact : Mandy Morrison

Course Contact Phone: +61 3 99254065

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will explore the knowledge and skills required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCNET404B Facilitate links with other services


1. Identify and maintain links with relevant services

Performance Criteria:

1.1 Gather and store information on relevant services as appropriate

1.2 Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links

1.3 Maintain active participation in relevant networks

1.4 Maintain information on the organisation's range of services


2. Provide relevant information to services

Performance Criteria:

2.1 Respond to information requests from other organisations as appropriate

2.2 Maintain knowledge of and access to internal means of support within own organisation

2.3 Provide information and resources to support community groups as appropriate

2.4 Ensure materials and resources provided are relevant and current

2.5 Seek feedback on the materials and resources and use in developing future materials and resources


3. Work with and support other organisations to enhance service delivery

Performance Criteria:

3.1 Define the type and level of support to be provided and negotiate with the relevant organisation

3.2 Maintain appropriate support and contact with people referred

3.3 Provide information to services in line with organisation confidentiality, consent and privacy policies and procedures

3.4 Develop and negotiate longer term plans to assist services to operate self-sufficiently

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

You will be involved in learning activities in 1 evening   workshop which will include group discussions and group work activities based on workshop content. You will also be required to undertake independent studies. Reflection on your own work context is a significant aspect of this course and you will be given opportunities to discuss and think about your own practice

Teaching Schedule

There are 14 full day workshops and 13 evening workshops scheduled for this program. Workshop 19 covers this course
Workshop Date Title Content Course
19  August 18th Networking skills You will expolre the skills and knowledge required to liaise and facilitate linkages between community services including specialist and generalist services in the community to ensure support of people in need CHCNET404B Facilitate links with other services.           E 1.2.3

Learning Resources

Prescribed Texts

None required


Other Resources

Preparatory reading material and/or youtube recordings will be made available prior to workshops (where relevant). Where the teacher has used a powerpoint presentation during the workshop, these resources and other learning activities and handouts will be made available to enroled students post the workshop via electronic methods

Overview of Assessment

The assessment activities for this course require you to demonstrate how you work with groups and organisations to facilitate links that benefit your community members. You will identify appropriate services and groups to develop links with, provide them with relevant information about needs, strength and activities and provide input to these services and groups that will enhance their ability to meet the needs of the service delivery to your community.

Assessment Tasks

For this course you will be required to complete and submit 2 assessment tasks.                                                   

Task 1:  Promotional Flyer /Brochure                                                                                                                                          

You will required to design and produce a simple A4 brochure describing your organisational profile, addressing specific cue questions that detail important factual information about a fictitious or real organisation which supports your community development project work

Task 2: 15 minute Presentation

Using a specific scenario provided to you in the assessment plan you will be required to develop and present a 15 minute powerpoint presentation, responding to specific questions which outline the key aims of your project and highlight the reciprocal benefits and advantages your work could provide to other potential partnering organistions. You will also be required to describe the arrangements you developed and utilised in the development and implementation of your project

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Coordinator.

This program is delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview