Course Title: Provide advocacy and representation services

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: JUST5729C

Course Title: Provide advocacy and representation services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C5247 - Diploma of Community Development

Course Contact : Mandy Morrison

Course Contact Phone: +61 3 99254065

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None required

Course Description

This unit describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industries.
Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAD504B Provide advocacy and representation services


3. Negotiate outcomes and liaise with key people

Performance Criteria:

3.1 Identify and develop appropriate strategic alliances
3.2 Promote and support collaborative planning and action 
3.3 Identify potential areas of conflict and implement strategies to address them 
3.4 Clearly determine and promote purpose and objectives
3.5 Undertake appropriate work with organising committees and board of management to maximise effectiveness


1. Establish the representative role and process

Performance Criteria:

1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups
1.2 Seek the support of key people
1.3 Determine and implement requirements for reporting and accountability


2. Participate in decision-making forums

Performance Criteria:

2.1 Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities
2.2 Undertake work to provide a framework for pursuing promotion of relevant interests
2.3 Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests 
2.4 Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities
2.5 Provide progress and other reports and feedback to key people according to organisation requirements


4. Evaluate effectiveness of strategies

Performance Criteria:

4.1 Analyse actual work outcomes and report against agreed objectives
4.2 Implement adjustments to strategy according to the evaluation

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

You will be involved in learning activities in a day long workshop which will include group discussions and group work activities based on workshop content. You will also be required to undertake independent studies. Reflection on your own work context is a significant aspect of this course and you will be given opportunities to discuss and think about your own practice.

Teaching Schedule


There are 16 full day workshops and 11 evening workshops scheduled for this program. Workshop 18 covers this course.
WorkshopTitleDateWorkshop ContentCourse and elements covered
18 How to best represent the interests of your community July 30thYou will eplore the skills and knowledge required to represent the interests of community group individuals, the community and/or the community services and health industries

CHCAD504B Provide advocacy and representation services.         E 1, 2, 3, 4

Learning Resources

Prescribed Texts


Other Resources

Preparatory reading material and/or youtube recordings will be made available prior to workshops (where relevant). Where the teacher has used a powerpoint presentation during the workshop, these resources and other learning activities and handouts will be made available to enroled students post the workshop via electronic methods.

GUSS Skills Central ( is a site developed specifically for students in the School of Global, Urban and Social Studies at RMIT. It provides links to a range of resources for supporting student work on assessments and negotiating university studies more generally.

Overview of Assessment

This course requires you to demonstrate your knowledge and application of skills in relation to advocating for person centred solutions to meet identified needs both at service delivery and policy level and the representation of individual and group concerns and issues at  organisational, community and industry levels. Developing community group members capacity and independance is a priority.

Assessment Tasks


For this course you will be required to complete two assessment tasks:

 Task 1 - Participate in a class based case study on the advocacy and representation process in a community development workplace and in small groups provide oral and written responses to key questions.

 Task 2 –  Provide short answer responses about the peak body, ER Vic which provides Emergency relief in Victoria to community members in need and also works to bring about social and policy change to improve circumstances for community members affected by poverty, homelessness and other complex issues

Assessment Matrix


The assessment matrix demonstrates alignment of assessment tasks with the relevant course. These are available from the Program Coordinator.

This program is delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information


Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview