Course Title: Provide advocacy and representation services

Part A: Course Overview

Program: C5248

Course Title: Provide advocacy and representation services

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Course Contact: Anne Fitzpatrick

Course Contact Phone: +61 3 9925 4510

Course Contact Email:

Course Description

This unit describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industries.  Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisite courses required.

National Competency Codes and Titles

National Element Code & Title:

CHCAD504A Provide advocacy and representation services



Learning Outcomes

By completing this unit you will achieve and demonstrate competence in the following elements:

  1. Establish the representative role and process
  2. Participate in decision making forums 
  3. Negotiate outcomes and liaise with key people
  4. Evaluate effectiveness of strategies 


Overview of Assessment

Assessment in this unit will be through a mix of in-class tasks, workplace based projects and a workplace assessment. An upfront assessment to develop an individual learning plan will occur. An individual assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.