Course Title: Determine client requirements and expectations

Part A: Course Overview

Program: C5261

Course Title: Determine client requirements and expectations

Portfolio: BUS

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Distance / Correspondence or Face-to-Face or Internet

Term2 2012

Course Contact: Michael Elliot

Course Contact Phone: +61 3 9925 5519

Course Contact Email:

Course Description

This course is aimed at informing the client of the financial planning process and obtaining formtheclient relevant financial details.

The outcome is to determine the expectations of the client for their financial future and prepare the approriate documentation required.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites to this course but it is co-delivered with:

FNSFPL501A Comply w financial planning practice ethical & operational guidelines & regulations
FNSINC401A Apply principles of Professional Practice to work in Fin Services Industry
BSBITU402A Develop and use complex spreadsheets
FNSCUS505A Determine client requirements and expectations
FNSCUS506A Record and implement client instructions

National Competency Codes and Titles

National Element Code & Title:

FNSFPL506A Determine client requirements and expectations


Determine client expectations and requirements with respect to financial planning service offered by the representative

Inform client of the financial planning process and services

Obtain relevant information on client's existing financial situation

Prepare and update necessary documentation where required

Learning Outcomes

Overview of Assessment

Assessment may incorporate a variety of methods including written tests, a group assignment and final assessment.

Tests are closed book and consist of multiple choice, practical exercises and short answer questions.

The group assignment requires students to research the role and function of a financial institution or a major contemporary issue relating to the financial system and of concern to consumers.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.