Course Title: Facilitate continuous improvement

Part A: Course Overview

Program: C5287

Course Title: Facilitate continuous improvement

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


Brunswick Campus


320T Design (TAFE)

Face-to-Face or Internet

Course Contact: Garry Amy

Course Contact Phone: +61 3 9925 4819

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and
the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBMGT516A Facilitate continuous improvement


1.     Lead continuous improvement systems and processes

2.     Monitor and adjust performance strategies

3.     Manage opportunities for further improvement

Learning Outcomes

This unit applies to managers who take an active role in managing the continuous improvement process in order to achieve the organisation’s objectives. Particularly where managers are closely associated with the creation and delivery of products and services, they play an important part in influencing the ongoing development and betterment of the organisation.

At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Overview of Assessment

Evidence of the following is essential:

• examples of strategies and approaches to improve work outcomes or organisational functioning
• methods for monitoring performance and customer service
• knowledge of continuous improvement models.