Course Title: Provide customer service and education
Part A: Course Overview
Program: C5287
Course Title: Provide customer service and education
Portfolio: DSC
Nominal Hours: 80.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG6060C |
Brunswick Campus |
TAFE |
320T Design (TAFE) |
Face-to-Face or Internet |
Course Contact: Garry Amy
Course Contact Phone: +61 3 9925 4819
Course Contact Email: design.tafe@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to liaise with customers and clients to ensure satisfactory provision of printed products or services.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
ICPSU464C Provide customer service and education |
Elements: |
1. Establish and maintain a positive relationship with the client |
2. Manage customer expectations |
|
3. Manage project budget and timeline |
Learning Outcomes
This unit requires the individual to provide service to customers in the printing industry.
Overview of Assessment
Evidence of the ability to:
- effectively managing customer expectations and making client aware of the stages and scheduling of production. Effective customer service
- demonstrate an ability to find and use information relevant to the task from a variety of information sources
- provide a portfolio covering a month that demonstrates all paperwork has been completed correctly, jobs are completed within budgets, customers’ expectations are met eg by providing written or oral reports or examining work error reports
- evidence for assessment may be gathered from assessment of the unit of competency alone or through an integrated assessment activity.