Course Title: Build client relationships and business networks

Part A: Course Overview

Program: C5287

Course Title: Build client relationships and business networks

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG6062C

Brunswick Campus

TAFE

320T Design (TAFE)

Face-to-Face or Internet


Course Contact: Garry Amy

Course Contact Phone: +61 3 9925 4819

Course Contact Email: design.tafe@rmit.edu.au


Course Description

This unit describes the performance outcomes, skills and knowledge required to establish, maintain and improve client relationships, and to actively participate in networks to support attainment of key business outcomes.


No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.


Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

BSBREL402A Build client relationships and business networks

Elements:

1. Initiate interpersonal communication with clients

2. Establish client relationship management strategies

3. Maintain and improve ongoing relationships with clients

4. Build and maintain networks


Learning Outcomes

This unit applies to individuals in a variety of roles who are required to establish, maintain and improve client relationships to facilitate organisational objectives.
This unit primarily applies to marketing and sales professionals who depend on excellent interpersonal relationships and communication skills to achieve outcomes, but may also apply to other individuals working in any industry.


Overview of Assessment

Evidence of the following is essential:
• establishing and maintaining relationships with a range of clients related to the candidate’s business
• participating in and providing, an active contribution to a business related network.

Assessment must ensure:
• access to office equipment and resources.