Course Title: Ensure team effectiveness

Part A: Course Overview

Program: C5287

Course Title: Ensure team effectiveness

Portfolio: DSC

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


Brunswick Campus


320T Design (TAFE)

Face-to-Face or Internet

Course Contact: Garry Amy

Course Contact Phone: +61 3 9925 4819

Course Contact Email:

Course Description

This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans,
leading and facilitating teamwork and actively engaging with the management of the organisation.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


1.     Establish team performance plan

2.     Develop and facilitate team cohesion

3.     Facilitate teamwork

4.     Liaise with stakeholders    

Learning Outcomes

This unit applies to managers and addresses the need for managers to facilitate work teams and to build a positive culture within work teams. The unit takes a systematic and planned approach to developing teams. It includes the soft skills as well as more structured approaches to the management of teams.

At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Overview of Assessment

Evidence of the following is essential:

• range of techniques that can be used to build work teams, strengthen communications in the team and resolve conflict
• methods for engaging with stakeholders and obtaining advice from outside the work team, to ensure team is focussed and on track
• knowledge of group behaviour.