Course Title: Maintain business to business relationships
Part A: Course Overview
Program: C5287
Course Title: Maintain business to business relationships
Portfolio: DSC
Nominal Hours: 35.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
BUSM6417C |
Brunswick Campus |
TAFE |
320T Design (TAFE) |
Face-to-Face or Internet |
Course Contact: Garry Amy
Course Contact Phone: +61 3 9925 4819
Course Contact Email: design.tafe@rmit.edu.au
Course Description
This unit describes the performance outcomes, skills and knowledge required to develop and maintain enduring relationships with business customers, focusing on identification of customer needs.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
SIRXCCS006A Maintain business to business relationships |
Elements: |
1. Develop techniques to maintain close contact with business customers |
2. Identify business customer needs |
Learning Outcomes
This unit requires sales team members to identify key customer contacts, and service-specific customer needs and confirm trading terms with customer contacts to build and maintain sustainable relationships with business customers.
Overview of Assessment
Evidence of the following is essential:
• builds sustainable relationships with business customers that deliver agreed business outcomes
• identifies key contact personnel for businesses with a given territory or customer account
• describes and utilises a range of means to accurately identify specific needs of business customers
• confirms trading terms for customers according to business policy and procedures