Course Title: Provide advocacy and representation services

Part A: Course Overview

Program: C5289

Course Title: Provide advocacy and representation services

Portfolio: DSC

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 99254660

Course Contact Email:

Course Description

This course will provide you with the knowledge and skills required by workers to represent the interests of service users, the community and/or the community services and health industries.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCAD504A Provide advocacy and representation services


Establish the representative role and process

Evaluate effectiveness of strategies 

Negotiate outcomes and liaise with key people

Participate in decision-making forums

Learning Outcomes

Overview of Assessment

This course will be assessed via a number of class-based and work-integrated tasks. To be deemed competent in this course you will be required to demonstrate your skills, knowledge and attitude through:

Case Study - you will be placed into a small working group and assessed on your ability to case manage a fictitious client over the duration of the course.

Assessment & Screening Tool - in your small working group you will be required to develop an assessment tool which will provide you with the information required to develop an affective treatment/recovery plan for your case study client.

Self and Supervisor Assessments -

Class Presentations -

Direct observation of actual and simulated class-based activities -