Course Title: Use targeted communication skills to build relationships
Part A: Course Overview
Program: C5289 Diploma of Community Services (Alcohol, other drugs and mental health)
Course Title: Use targeted communication skills to build relationships
Portfolio: DSC Portfolio Office
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG5957C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face or Internet or Workplace |
Term1 2012 |
Course Contact: Xenia Girdler
Course Contact Phone: +61 3 9925 4660
Course Contact Email: xenia.girdler@rmit.edu.au
Course Description
This course describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Elements: |
Communicate effectively with clients and staff |
Learning Outcomes
Overview of Assessment
This course will be assessed via a number of class based and work-integrated
tasks. To be deemed competent in this course you will be required to demonstrate
your skills knowledge and attitude through -
case study - you will be placed into a small working group and assessed on your
ability to case manage a fictitious client over the duration of the course
assessment and screening tool - in your small working group you will be require
to develop an assessment tool which will provide you with the information required
to develop an effective treatment-recovery plan for your case study client
self and supervisor assessments
class presentations
direct observation of actual and simulated class based activities