Course Title: Use targeted communication skills to build relationships

Part A: Course Overview

Program: C5289

Course Title: Use targeted communication skills to build relationships

Portfolio: DSC

Nominal Hours: 55.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

MKTG5957C

City Campus

TAFE

365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2012

Course Contact: Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email: xenia.girdler@rmit.edu.au


Course Description

This course describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust


Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

CHCCOM403A Use targeted communication skills to build relationships

Elements:

Communicate effectively with clients and staff
Contribute to the implementation of effective communication strategies
Use specific communication techniques to maintain constructive interaction
Facilitate discussions
Identify communication strategies to build relationships with clients who are involuntary or present communication challenges


Learning Outcomes


Overview of Assessment

This course will be assessed via a number of class based and work-integrated
tasks.  To be deemed competent in this course you will be required to demonstrate
your skills knowledge and attitude through -

case study - you will be placed into a small working group and assessed on your
ability to case manage a fictitious client over the duration of the course

assessment and screening tool - in your small working group you will be require
to develop an assessment tool which will provide you with the information required
to develop an effective treatment-recovery plan for your case study client

self and supervisor assessments

class presentations

direct observation of actual and simulated class based activities