Course Title: Provide services to clients with complex needs

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5439C

Course Title: Provide services to clients with complex needs

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C5289 - Diploma of Community Services (Alcohol, other drugs and mental health)

Course Contact : Xenia Girdler

Course Contact Phone: +61 3 9925 4660

Course Contact Email:xenia.girdler@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course describes the skills and knowledge required by community workers to provide services to people with complex needs


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS504A Provide services to clients with complex needs

Element:

Work with clients facing a range of issues
Develop strategies to engage clients with one or more identified needs
Assess and prioritise need
Refer and follow up identified needs

Performance Criteria:

1.1Apply a demonstrated understanding of issues that client may face including:
•mental health
•alcohol and other drugs (AOD)
•imprisonment
•family violence
•homelessness
•child protection
•disability
•trauma/grief
•acquired brain injuries
•cultural issues
1.2Apply a demonstrated understanding of associated and impacting issues:
•access and equity to services in the wider social environment
•trauma/grief
•health
•cognitive/social
•personal safety
1.3Recognise the impacts complex issues may have on significant others

2.1Recognise impacts of stigma associated with complex needs on an individual, their family and significant others and on the community
2.2.Undertake an occupational health and safety assessment of the environment and personal safety
2.3Apply appropriate personal boundaries
2.4Demonstrate rapport building techniques and trust development with the client
2.5Use appropriate strategies and procedures to identify and respond to potential behavioural issues
2.6Observe and monitor behaviour to identify behavioural risk
2.7Respond to behavioural risk to ensure safety of client and self and report and/or refer appropriately

3.1Identify needs in conjunction with the client
3.2Assess client safety needs in conjunction with the client
3.3Determine priorities in conjunction with the client
3.3Coordinate a plan in conjunction with the client to address identified needs
3.4Recognise circumstances in which a service and/or worker is no longer able to provide the level of service required

4.1Access and/or negotiate resources in order to deliver identified services
4.2Communicate with other organisations and share information in accordance with appropriate protocols and relevant legislation
4.3Determine all service providers' understanding of the service delivery plan and their roles and responsibilities within that plan
4.4Seek feedback from the client and/or their advocate when evaluating effectiveness of the service delivery plan
4.5Seek advice and assistance from relevant professionals where appropriate when the client's goals are not being reached


Learning Outcomes



Details of Learning Activities

The course is made up of a mixture of: workshops - facilitated by leading industry experts, small group assignments and work-based reflections and assessments which encourage experiential learning. This range of learning and assessment methods is a deliberate attempt to harness and utilise your diverse skill base and current capacity to work in the sector. Guest facilitators and speakers will be brought in from a wide range of disciplines and service areas to enhance your learning. Areas to be covered will include: clinical and non-clinical assessment and management, culturally sensitive practice, counselling and support, forensic services and pharmacotherapy. There will also be opportunities for you to share your knowledge and expertise via small group work and larger group presentations. Trainers and facilitators will be required to draw on the wide ranging skills and expertise of the leaner group – thus ensuring material is relevant and meaningful.


Teaching Schedule

Date and Time Title and Focus
Introduction
October 21st
10.00am - 2.00pm
Program Introduction

This first  gathering of the group provides students with an opportunity to learn about the
program - workshop structure, assessment processes and expectations - and to be guided through enrolment.
Workshop 1
November 18th
10.00 -4.00pm
Breaking down the barriers

This workshop will give students the opportunity to:
  • reflect upon and share their professional experiences and expertise
  • explore each other’s sector-specific practices
  • examine and question the barriers which exist.
Workshop 2
January 20 2012
10.00 - 4.00pm
Sector Orientation

This workshop will focus on how to effectively share our knowledge, share our language and support our clients.  Students will be introduced to their case study and begin to explore the presenting issues and support needs within their assigned "working group".

Workshop 3
February 17 2012
10.00 - 4.00pm


Intervention, Change and Recovery

This workshop will explore the underpinning principles of the two key concepts in AOD and MH health work - AOD - Intervention and change MH - Recovery

Acknowledging the differences in language whilst exploring how these differences do not necessarily represent a difference in approach



 Workshop 4
March 16 2012
10.00 - 4.00pm

 Working with the family

This workshop continues to explore the principles of recover, intervention and change whilst examining our practice in relation to the case study.  Students will also get to work with one or more carers throughout the day



Workshop 5
April 20 2012
10.00 - 4.00pm

 Assessments

This workshop will focus on:
  • introduction of one of the major assessment tasks
  • reporting back on how students are working with their client/case study
  • The purpose of assessment tools - why do we need them.  What does your service currently use and identify the strengths and weaknesses of these.  What information do we really need if working with a dual diagnosis focus

Students will also hear from a variety of professionals who conduct assessments to determine pathways of care for clients with complex needs.


Workshop 6
May 11 2012
10.00 - 4.00pm
 Tools of the Trade

Borderline Personality Disorder (level 1)

Workshop 7
May 18 21012
10.00 - 4.00pm
 Tools of the Trade

Chroming

Workshop 8
June 15 2012
10.00 - 4.00pm
 Tools of the Trade

Narrative Therapy

Workshop 9
June 22 2012
10.00 - 4.00pm
 Tools of the Trade

Borderline Personality Disorder (level 2)

Workshop 10
June 29 2012
10.00 - 4.00pm
 Tools of the Trade

Victorian Transcultural Psychiatry Unit

   


Learning Resources

Prescribed Texts


References


Other Resources

Learning resources such as unit reading and unit references will be provided to all students via their program folders and also placed within the blackboard site as required.


Overview of Assessment

This course will be assessed via a number of class based and work-integrated
tasks.  To be deemed competent in this course you will be required to demonstrate
your skills knowledge and attitude through -

case study - you will be placed into a small working group and assessed on your
ability to case manage a fictitious client over the duration of the course

assessment and screening tool - in your small working group you will be require
to develop an assessment tool which will provide you with the information required
to develop an effective treatment-recovery plan for your case study client

self and supervisor assessments

class presentations

direct observation of actual and simulated class based activities


Assessment Tasks

All assessments within this course are designed to compliment learner’s work within the community services sector.

For Semester 1 2012 you will not be required to submit any of the outlined assessment tasks however you will be introduced to and commence work on the assessment tasks and be guided throughout the workshops on expectations and progress you need to be making in order to achieve competency in Semester 2 2012.

Case Study:
In workshop one you will be introduced to your own case study which is reflective of the current client and family groups you work with. In workshop two you will be placed into small learning groups and commence to case manage the client via your Case Study. The journey you take with this client will become part of a major assessment task as groups develop assessment tools and case plans to meet the ever-changing needs of their client.

To be marked as competent in this assessment task you must –

Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
Select and apply assessment tools appropriately
Identify and manage risk (including self harm and suicide)
Provide opportunities for meaningful; consumer and carer engagement
Make whole life assessments
Work within a recovery focused framework
Apply relevant monitoring and review techniques

Assessment Tool:
In your working groups you will be required to develop an assessment tool which will provide the information required to develop an effective treatment/recovery plan for your case study client. This assessment tool needs to be able to provide a clear understanding of your case study’s current situation and support requirements. In developing this tool it is important you consider the tools currently in use, what information you will require and provide evidence to support your use of the tool.

To be marked as competent in this assessment task you must –

Demonstrate high-level judgement and autonomy required to effectively work with people with complex and/or multiple issues
Select and apply assessment tools appropriately
Identify and manage risk (including self harm and suicide)
Provide opportunities for meaningful; consumer and carer engagement
Make whole life assessments
Work within a recovery focused framework
Apply relevant monitoring and review techniques

Self and Supervisor Assessments:
You and your work-place supervisors will assess your skills, knowledge and attitude against the critical aspects of the nineteen (19) units making up this qualification. It is anticipated this assessment will form the basis of your professional supervision and reflective practice thus embedding your learning within existing work practice.

Health Promotion Campaign:
You are required to develop a health promotion campaign– on a topic relevant to Dual Diagnosis and targeted to a community of your choosing. This campaign must be reflective of an identified need – through research and evidence. It may be undertaken in a group or individually. The campaign does not need to be undertaken – simply designed. An evaluation process must also be considered and included as part of the overall design.

To be marked as competent in this assessment task you must demonstrate your knowledge of:

Community attitudes toward mental health and AOD issues
The impact of stigma
The importance of health promotion and prevention
Feedback mechanisms
A range of promotional resources
And their ability to:
Engage community members in prevention and promotional activities
Match strategies to target audience
Budget development and management
Time management


Assessment Matrix

Course Overview: Access Course Overview