Course Title: Work effectively with culturally diverse clients and co-workers

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL5966C

Course Title: Work effectively with culturally diverse clients and co-workers

School: 360T Education

Campus: Brunswick Campus

Program: C5290 - Diploma of Education Support

Course Contact : Soosan Kian

Course Contact Phone: +61 3 9925 9183

Course Contact Email:soosan.kian@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Soosan Kian soosan.kian@rmit.edu.au 9925 9183

Jacqui Rumble jacqueline.rumble@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Element:

1. Reflect cultural awareness in work practice

Performance Criteria:

1.1 Demonstrate awareness of culture as a factor in all human behaviour by using culturally appropriate work practices
1.2 Use work practices that create a culturally and psychologically safe environment for all persons
1.3 Review and modify work practices in consultation with persons from diverse cultural backgrounds

Element:

2. Accept cultural diversity as a basis for effective work place and professional relationships

Performance Criteria:

2.1Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients
2.2 Use specific strategies to eliminate bias and discrimination in the workplace
2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity

Element:

3. Communicate effectively with culturally diverse persons

Performance Criteria:

3.1 Show respect for cultural diversity in all communication with clients, families, staff and others
3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence
3.3 Where language barriers exist, make efforts to communicate in the most effective way possible
3.4 Seek assistance from interpreters or other persons as required

Element:

4. Resolve cross-cultural misunderstandings

Performance Criteria:

4.1 Identify issues that may cause conflict
4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences
4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations
4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


Work will be within a prescribed range of functions involving known routines and procedures with some accountability for the quality of outcomes
The workplace context may be:

  •  Specific community
  •  Community or regional service
  •  Department of a large institution or organisation
  • Specialised service or organisation

Application of this unit should be contextualised to reflect any requirements, issues and practices specific to each workplace.  On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.


 


Details of Learning Activities

This unit is part of Diploma of Education Support program. You will study this unit with several other units on the same day. Your program consists of face to face teaching, Directed Study and you are expected to participate in professional placement. It is highly recommended that students attend at least 85% of class time as crucial learning activities, assessment task preparation some assessment tasks are completed in class. You are not required to attend to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit. Directed Study is a very important part of your program. An outline of your Directed Study will be given by your teacher and is published in the Weekly Program Delivery Plan.The student learning experience will be facilitated through participation in a range of activities: 


  • Group discussion 

  • Research assignments

  • Guest speakers

  • Oral and/or written questions on "What if?" scenarios

  • Realistic simulations and role play
  • Practical demonstrations and direct observation of actual work and simulated work practice
  • Oral Presentations
  • Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency. 

  • Professional placement


Teaching Schedule

Program Dates:

Monday 9/2/15 - 19/6/15

Easter break 2/4/15 - 7/4/15

Mid-semester break 7 April - 10/4/15

Labor Day 9/3

This unit will be delivered weekly. The times will be outlined in the program delivery plans which are updated each week.
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. Should the teaching schedule change students will be advised via blackboard.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained in your student diary.
 

This unit of competency is clustered with CHCCS506A Promote and respond to workplace diversity.

Semester 1

WeekHLTHIR403C Work effectively with culturally diverse clients and co-workers

HLTHIR403C

Elements

CHCCS506A

Elements

1Overview of unit including assessment tasks
Defining culture-stereotypes/myths
Australian culture
12
2Guest speaker from student services and discussion on diversity at RMIT TBC
Transgender

1

2

3

1

2

3

3

Legislation principles of EEO, sex, race, disability, anti-discrimination. Implications for work and social practices

1

4

1

3

4

4

School policies in relation to diversity
Equal Opportunity Act
Disability Discrimination Act

Minor reflection task

1

2

1

2

5
Student reports of diversity on placement
 

1

2

1

2

6Value systems
What is normal?

1

4

1

2

7Assessment presentations - Research of cultural groups

 Research projects due

1

2

3

1

2

8Feedback on research project
Preparation for Museum visit
Guest speaker TBC

1

2

1

2

9Role of language  interpreters.

 3

4

 2

3

10Museum excursion
 

 3

4

 1
11

In-class reflective museum task

 

 3

4

 1

2

12

Barriers to inclusivity

 1

2

3

4

 1

2

3

13Guest Speaker TBC 1 1
14 Conflict resolution and negotiation

 3

4

 3
15Finalisation of Q&A Task  
16 Responding respectfully and sensitively to cultural beliefs and practices that may cause harm

Discussion, Q&A activities

 Q&A Comprehension task due

 1

2

 1
17

Feedback on Q&A Comprehension Assessment

 1 1
 18

 Unit evaluation

Mid-year interviews/results week

  


Learning Resources

Prescribed Texts


References


Other Resources

TEXTS AND EQUIPMENT

There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:

• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick Library very cheaply)
• USB (Memory stick)
 


Overview of Assessment

This comptency is part of an integrated program. You must demonstrate an understanding of all elements of the comptencies in order to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Review of products produced through work-based or course activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
An assessment policy summarises your responsibilities as an RMIT student as well as those of your teachers. Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures see http://www1.rmit.edu.au/students/assessment


Assessment Tasks

Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks.  

 

Assessment One

Minor reflection task

Assessment Two

Research project - Implications of different cultural groups on learning

 

Assessment Three

In-class comprehension task

 

Assessment Four

Q&A Comprehension

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
Assessment tasks in this course are either formative or summative. Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this unit are assessed using the following competency based results:
CC – Competency credit
CA – Competency achieved
NYC – Not Yet Competent

All Assessment tasks should be submitted by the deadline. If an extension is required you must ask your teacher for one before the due date.

You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

All assessment tasks including electronically recorded student work will be kept by the University for student feedback and to meet government requirements.

Resubmissions:
If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is ’CA’


Assessment Matrix

The assessment mapping demonstrates alignment of assessment tasks with the relevant Unit of Competency and with the critical aspects of assessment for each unit. The assessment mapping grids for units will be available on Blackboard for students to access.
 

Other Information

Attendance - The major learning experience involves participating in face to face classes. It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency. www.rmit.edu.au/policies/academicprogress

Feedback - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Students will be asked to attend mid semester interviews with relevant teachers and Program Coordinator.

Special Consideration - All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Please see the RMIT website for further information. www.rmit.edu.au/students/assessment/extension

Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and and academic integrity. Please refer to the website for more information on this policy.http://www.rmit.edu.au/students/academic-integrity

 

Course Overview: Access Course Overview