Course Title: Identify clients with language, literacy and numeracy needs and respond effectively
Part B: Course Detail
Teaching Period: Term2 2013
Course Code: TCHE5826C
Course Title: Identify clients with language, literacy and numeracy needs and respond effectively
School: 360T Education
Campus: Brunswick Campus
Program: C5290 - Diploma of Education Support
Course Contact : Soosan Kian
Course Contact Phone: +61 3 9925 9183
Course Contact Email:soosan.kian@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Anna Remfry anna.remfry@rmit.edu.au 9925 9494
Soosan Kian soosan.kian@rmit.edu.au 9925 9183
Nominal Hours: 35
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
No specific pre-requisite and co-requisite.
Course Description
This unit describes the skills and knowledge required to identify when clients’ language, literacy and numeracy (LLN) are impeding their access to the service being provided, to adjust service delivery where required to accommodate client LLN skills, and to refer appropriately in order to improve client outcomes
The unit does not provide workers with the skills and knowledge to identify LLN skill levels or to actively intervene in developing a client’s LLN skills
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCLLN403A Identify clients with language, literacy and numeracy needs and respond effectively |
Element: |
1. Establish if there are LLN needs affecting client's access to service |
Performance Criteria: |
1.1 Identify indicators of LLN needs |
Element: |
2. Determine appropriate strategies to address client's LLN needs |
Performance Criteria: |
2.1 Determine workable strategies to ensure service delivery meets client LLN needs, including appropriate tools and communication strategies |
Element: |
3. Implement strategies to address agreed LLN needs |
Performance Criteria: |
3.1 Offer relevant information to client regarding most appropriate support, to enable client to make informed decisions |
Learning Outcomes
This unit of competency applies to workers from a range of backgrounds who support clients with LLN needs. It may apply to workers carrying out individual client assessments and managing caseloads as part of their work role.
Workers undertaking this unit do not require specialist LLN skills or knowledge. On successful completion of this course, you will have developed and applied the skills and knowledge required to demonstrate your competency in the above elements.
Details of Learning Activities
This unit is part of Diploma of Education Support program. You will study this unit with several other units on the same day. Your program consists of face to face teaching and Directed Study. You are not required to attend to complete Directed Study, however you are expected to complete all work given and will at times be required to show evidence that the work has been completed in this unit. Directed Study is a very important part of your program. An outline of your Directed Study will be given by your teacher and is published in the Weekly Program Delivery Plan.
The student learning experience will be facilitated through participation in a range of activities: 

Group discussion 

Research assignments

Guest speakers

Oral and/or written questions on "What if?" scenarios

Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations
Individual and group projects - Completing the projects will include negotiated independent study time and practical work relevant to the unit of competency. 

Work placement
Teaching Schedule
Program Dates: Mon 4th February – Friday 13th December 2013
Term Breaks: Mon 8th April – Fri 12th April 2013; Mon 1st July – Fri 12th July 2013; Mon 23rd Sept – Fri 4th Oct 2013
Public holidays: Mon 11th March (Labour Day); Fri 29th March (Good Friday); Mon 1st April (Easter Monday); Thurs 25th April (ANZAC Day); Mon 10th June (Queen’s Birthday); Tues 5th November 2013 (Melbourne Cup)
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.
Library Orientation & an RMIT Online Systems Information Session will be scheduled during the first two weeks of your program. Information about student services, rights and responsibilities is contained in your student diary.
Semester 1
Week 1-4
Language, literacy and numeracy (LLN)
What to consider in relation to LLN
Cultural diversity and LLN
Indicators of LLN needs
Discussion, Q&A activities, Evidence Guide
Week 5-8
Indicators of LLN needs, and methods for clarifying them with person
Communication techniques to support LLN needs
Awareness of cultural diversity and protocols to inform service delivery around LLN
Discussion, Q&A activities,
Assignment – Reflection on LLN needs
Workplace observation
Research/Q&A
Week 9-12
Impacts and influences for LLN support
Awareness of cultural diversity and protocols to inform service delivery around LLN
Methods for identifying the impact of other service-related issues on client LLN needs
Available LLN information and referral or support services for a range of LLN needs and clients
Addressing LLN needs: Recording and reporting requirements
Discussion, Q&A activities
Assignment – Scenarios
Research activity
Week 13-16
Addressing LLN needs: Recording and reporting requirements
Collaborate with clients to determine most appropriate support for LLN needs
Providing information on current, available and appropriate LLN support services
Maintain accurate and sufficient records of strategies and outcomes.
Discussion, Q&A activities
Progress interview
Week 17-20
Providing information on current, available and appropriate LLN support services
Maintain accurate and sufficient records of strategies and outcomes.
Raise awareness, share knowledge to making changes to improve LLN where appropriate
Reflection and review current LLN programs and support
Discussion, Q&A activities
Progress interview – Assignment 1&2, Evidence of practical experience identifying clients with LLN needs & responding effectively; e.g Observation/Demonstration, Thirdparty
Semester 2
Week 1-4
Supporting LLN needs
Dealing with complex needs and sometimes difficult or challenging behaviour
Communication skills: Establishing rapport
Discussion, Q&A activities
Week 5-8
Communication skills: Interacting with people from a diverse range of backgrounds
Applying communication skills when interacting with people from a diverse range of backgrounds
Communication skills: Interacting with people from a diverse range of backgrounds and varying physical and cognitive abilities
Discussion, Q&A activities
Assignment/project 2 – Research/Scenarios
Week 9-12
Initiative and enterprise skills
Support strategies to assist people to make changes to improve LLN
Applying strategies to assist people to make changes to improve LLN
Discussion, Q&A activities
Week 13-16
Problem-solving skills to determine most appropriate LLN support
Collaborative strategies- working with people to determine most appropriate support for LLN
needs
Discussion, Q&A activities
Folio - Presentation of folio (oral and written)
Week 17-20
Reviewing strategies to support LLN needs
Issues and challenges identifying and responding to people’s LLN needs
Reflecting on own experiences
Discussion, Q&A activities
Assessment interview – review folio of final assessments e.g :
Evidence Guide, Assignment/Project1 and 2, Evidence of practical experience identifying clients with LLN needs & responding effectively; e.g. Observation/Demonstration, Third party, Folio – Presentation (oral and written)
Learning Resources
Prescribed Texts
References
Other Resources
TEXTS AND EQUIPMENT
There are no set texts in this course. RMIT will provide you with resources and tools for learning in this course through handouts, our online systems and access to facilities and relevant software. You will also have access to the library resources. It is recommended that you bring:
• Display folder with plastic sleeves
• Highlighter pens
• Notebook or loose leaf paper
• Headphones (use your own or they can be purchased from the Brunswick Library very cheaply)
• USB (Memory stick)
Overview of Assessment
You must demonstrate an understanding of all elements of the competencies in order to be deemed competent.
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Work-based activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document: http://www.rmit.edu.au/browse;ID=ln1kd66y87rc
Assessment Tasks
Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice 

• Oral or written questioning 

• Assignments and projects 

• Presentation of a portfolio of evidence which may comprise of documents, and/or photographs and/or video and audio files 

• Review of work produced through work-based or course activities 

• Third-party feedback from a work supervisor/employer 

Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
Assessment tasks in this course are either formative or summative. Formative tasks provide the basis for ongoing feedback and can be considered essential building blocks for the more substantial summative assessment tasks. Summative assessment tasks in this unit are assessed using the following competency based results:
CC – Competency credit
CA – Competency achieved
NYC – Not Yet Competent
Please note:
Assessments tasks may include other Units of competency from the program.
All Assessment tasks should be submitted by the deadline. If an extension is required you must ask your teacher for one before the due date.
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant Unit of Competency.
These are available from the course contact person (stated above).
Course Overview: Access Course Overview